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The Premium Report on Business Support Services contains information used by Marketing Departments in many of the Fortune 1,000 companies and beyond. The report helps identify industry changes, trends, key players, and growth opportunities.

Contents:
Current State of the Industry
Market Size
Market Forecast
Products and Services Breakdown
Financial Statements - Income Statement
Salary & Compensation Statistics
Key Companies
Public Company News
Largest Government Vendors

Current State of the Business Support Services Industry

This section provides answers to five fundamental and commonly-asked questions about the industry:

1. What is the total market size ($ millions)?
2. How much has the market grown or declined?
3. Are long term forecasts positive or negative?
4. How large is the average company?
5. How many companies are in the industry?

Market Size - Business Support Services

The total U.S. market size for the Business Support Services industry includes all companies, both public and private. In addition to total revenue, the table contains details on employees, companies, and average firm size.

Metrics	2004        2005        2006        2007        2008        2009
Market Size (Total Industry Sales)		Available Included with Instant Access Order at top of page
Total Firms
Total Locations (Headquarters and Branches)
Total Employees
Average Revenue Per Firm
Average Employees Per Firm

Source: Analysis of US Census data, updated June 8 2010

Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Market Forecast - Business Support Services

Market forecasts show the long term outlook for the Business Support Services industry. The following five-year forecast utilizes advanced econometric techniques that take into account both short-term and long-term industry trends.

Forecast	2009	2010	2011	2012	2013	2014
Revenue ($ billion)	AVAILABLE

Source: AnythingResearch.com Economic Analysis

Product & Services Breakdown

The following products and services account for the largest source of revenues in the Business Support Services industry. Note that there are multiple levels of classification, so some line items are contained within other lines.

Product Description	Number of Companies	Sales ($ millions)	Percent of Total Sales
Industry Total	AVAILABLE
Doc Prep Services (Inc Edit, Proofreading, Layout, Desktop Pub)	AVAILABLE
Typing Services	AVAILABLE
Doc Finishing Services (Inc Binding, Mounting, Laminating, Folding)	AVAILABLE
Copying & Reproduction Services	AVAILABLE
Stenographic Services (Include Court Reporting Services)	AVAILABLE
Telemarketing Services	AVAILABLE
Telephone Answering & Messaging Services	AVAILABLE
Mailroom Services & Mailbox Rentals	AVAILABLE
Mail Presorting Services & Address Barcoding	AVAILABLE
Fax Transmission Services	AVAILABLE
Packaging & Labeling Services	AVAILABLE
Debt Recovery & Collection Services	AVAILABLE
Individual Debt Collection	AVAILABLE
Commercial Debt Collection	AVAILABLE
Collateral Recovery & Repossession Services	AVAILABLE
Credit Rating Services	AVAILABLE
Individual Credit Rating Services	AVAILABLE
Commercial Credit Rating Services	AVAILABLE
Fundraising Org Services (Contract/Fee Basis - Client, Ind, Or Orgs)	AVAILABLE
Distance Conferencing Services	AVAILABLE
Printing Services	AVAILABLE
Resale Of Merchandise	AVAILABLE
All Other Operating Receipts	AVAILABLE

Income Statement (Average Financial Metrics) - Business Support Services

Financial metrics provide a snapshot view of an "average" company in the Business Support Services industry. Key business metrics show revenue and operating costs. The data collected is industry-wide, covering both public and private companies in the industry.

	Industry Average	Percent of Sales
Total Revenue	AVAILABLE Included in Report Order at top of page
Operating Revenue
Cost of Goods Sold
Gross Profit
Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit

Source: Analysis of U.S. federal statistics

Financial Ratio Analysis - Business Support Services

Financial ratios can be used to compare how a company in the Business Support Services industry is performing relative to its peers. Financial ratios are calculated from the industry-average for income statements and balance sheets.

Liquidity Ratios - Business Support Services Industry	Industry Average
Liquidity Ratios measure how liquid a business is. Bankers and suppliers may use these to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio Measures a firm's ability to pay its debts over the next 12 months.	Included
Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories.	Included

Efficiency Ratios - Business Support Services Industry	Industry Average
Efficiency Ratios measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio If this number is low compared to the industry average, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.	Included
Average Collection Period Based on the Receivables Turnover Ratio, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover Ratio	Included
Inventory Turnover Ratio A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.	Included
Fixed-Asset Turnover Ratio Generally, a higher ratio is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.	Included

Geographic Distribution

The concentration of employees by states indicates how the industry (companies and workforce) is distributed throughout the country.

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Move mouse over states to see employment numbers
Note: Round numbers are estimates. Precise numbers are actuals.

Source: US Census

Compensation & Salary Surveys for Employees Working in Business Support Services

Compensation statistics provides an accurate assessment of jobs in the Business Support Services industry and national salary averages. This information can be used to asses which positions are most common, and high, low, and average annual wages.

Title	Percent of Workforce	Bottom Quartile	Average (Median) Salary	Upper Quartile
Management occupations	3%	AVAILABLE Included in Report Order at top of page
Chief executives	0%
General and operations managers	1%
Sales and related occupations	37%
Telemarketers	33%
Office and administrative support occupations	51%
Customer service representatives	36%

Source: Bureau of Labor Statistics

Companies in Business Support Services and Adjacent Industries

Company	Address	Key Contact
AVAILABLE	AVAILABLE	AVAILABLE

Public Business Support Services Company News

Web scan for recent news about publicly traded companies in the Business Support Services industry.

Government Contracts Related to Business Support Services

In 2008, the federal government spent a total of $772,398,216 on Business Support Services. It has awarded 5,933 contracts to 1,297 companies, with an average value of $595,527 per company.   

Top government vendors:

Company	Federal Contracts	Total Award Amount
AVAILABLE	AVAILABLE	AVAILABLE

The Industry Report on Business Support Services contains the key pieces of information used by strategy and management consultants to identify market trends and accurately measure growth and industry performance.

Contents:
Current State of the Industry
Market Size
Financial Statements - Income Statement
Salary & Compensation Statistics
Key Companies
Public Company News

Current State of the Business Support Services Industry

This section provides answers to five fundamental and commonly-asked questions about the industry:

1. What is the total market size ($ millions)?
2. How much has the market grown or declined?
3. Are long term forecasts positive or negative?
4. How large is the average company?
5. How many companies are in the industry?

Market Size - Business Support Services

The total U.S. market size for the Business Support Services industry includes all companies, both public and private. In addition to total revenue, the table contains details on employees, companies, and average firm size.

Metrics	2004        2005        2006        2007        2008        2009
Market Size (Total Industry Sales)		Available Included with Instant Access Order at top of page
Total Firms
Total Locations (Headquarters and Branches)
Total Employees
Average Revenue Per Firm
Average Employees Per Firm

Source: Analysis of US Census data, updated June 8 2010

Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Income Statement (Average Financial Metrics) - Business Support Services

Financial metrics provide a snapshot view of an "average" company in the Business Support Services industry. Key business metrics show revenue and operating costs. The data collected is industry-wide, covering both public and private companies in the industry.

	Industry Average	Percent of Sales
Total Revenue	AVAILABLE Included in Report Order at top of page
Operating Revenue
Cost of Goods Sold
Gross Profit
Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit

Source: Analysis of U.S. federal statistics

Financial Ratio Analysis - Business Support Services

Financial ratios can be used to compare how a company in the Business Support Services industry is performing relative to its peers. Financial ratios are calculated from the industry-average for income statements and balance sheets.

Liquidity Ratios - Business Support Services Industry	Industry Average
Liquidity Ratios measure how liquid a business is. Bankers and suppliers may use these to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio Measures a firm's ability to pay its debts over the next 12 months.	Included
Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories.	Included

Efficiency Ratios - Business Support Services Industry	Industry Average
Efficiency Ratios measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio If this number is low compared to the industry average, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.	Included
Average Collection Period Based on the Receivables Turnover Ratio, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover Ratio	Included
Inventory Turnover Ratio A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.	Included
Fixed-Asset Turnover Ratio Generally, a higher ratio is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.	Included

Compensation & Salary Surveys for Employees Working in Business Support Services

Compensation statistics provides an accurate assessment of jobs in the Business Support Services industry and national salary averages. This information can be used to asses which positions are most common, and high, low, and average annual wages.

Title	Percent of Workforce	Bottom Quartile	Average (Median) Salary	Upper Quartile
Management occupations	3%	AVAILABLE Included in Report Order at top of page
Chief executives	0%
General and operations managers	1%
Sales and related occupations	37%
Telemarketers	33%
Office and administrative support occupations	51%
Customer service representatives	36%

Source: Bureau of Labor Statistics

Companies in Business Support Services and Adjacent Industries

Company	Address	Key Contact
AVAILABLE	AVAILABLE	AVAILABLE

Public Business Support Services Company News

Web scan for recent news about publicly traded companies in the Business Support Services industry.

• Bouchard: I'll back services tax if it's neutral: Oakland County Sheriff Mike Bouchard told The Detroit News today he can support extending the sales tax to services -- as long as the net effect of reshaping the system is neutral or a tax cut.
• Intuit back online after power failure cuts services: Small business financial and accounting firm Intuit is back online after an outage in its Quicken, Quickbooks and Turbo Tax online services.
• Intuit back online after power failure cuts services: Iain Thomson in San Francisco, V3.co.uk , Thursday 17 June 2010 at 22:33:00 Business finance vendor rains on cloud customers Small business financial and accounting firm Intuit is back online after an outage in its Quicken, Quickbooks and Turbo Tax online services. Some of the company's cloud services shut down abruptly yesterday and users were left in the dark and unable to file tax returns or ...
• CSC Grabs Navy Deal: The $135 million work order for providing support services to Program Executive Officer Aircraft Carriers spans over a year and comes with four one-year renewal options.
• Cloud Computing Support: Success Starts at Home: Amazon Web Services support has come under fire recently. But as CIO.com's Bernard Golden explains, many of the problems start when IT organizations make false assumptions. Amazon Web Services - Cloud computing - Business - E-Commerce - Business-to-Business
• Cloud Computing Support: Success Starts at Home: Amazon Web Services support has come under fire recently. But as CIO.com's Bernard Golden explains, many of the problems start when IT organizations make false assumptions about who's responsible for application scaling and maintenance.
• National Business Group on Health Honors Campbell as One of Best Employers for Healthy Lifestyles: CAMDEN, N.J.----The National Business Group on Health, a nonprofit association of large employers, honored Campbell Soup Company for its commitment and dedication to promoting a healthy workplace and encouraging employees and families to support and maintain healthy lifestyles.
• AECOM among firms that win U.S. Army Engineering and Support Center Worldwide Environmental Remediation Services IDIQ ...: LOS ANGELES----AECOM Technology Corporation , a leading provider of professional technical and management support services for government and commercial clients around the world, announced today that it is one of eight firms to be awarded an Indefinite Delivery/Indefinite Quantity contract by the U.S.
• Spinnaker Support Expands in Europe Due to Growing Demand for JD Edwards Third-Party Support Services: Spinnaker Support, the market leader in third-party support services for Oracle Corporations (NASDAQ:ORCL) JD Edwards software, announced today the appointment of Craig Crowhurst as the Vice President of Sales for Europe. read more
• Spinnaker Support Expands in Europe Due to Growing Demand for JD Edwards Third-Party Support Services: DENVER----Spinnaker Support, the market leader in third-party support services for Oracle Corporations JD Edwards software, announced today the appointment of Craig Crowhurst as the Vice President of Sales for Europe.
• Support Groups: - The ALS Support Group, for individuals and families affected by Amyotrophic Lateral Sclerosis, sponsored by the Muscular Dystrophy Association of Erie, will meet from noon to 2 p.m., Saturday, May 22, at the Hamot Heart Institute building, Conference Room #2. Call the MDA office at 833-0131 or send an e-mail to <a rel="nofollow"</a>
• Business leaders split on bid to delay AB32: California's business leaders are divided over a ballot initiative that would delay implementation of AB32, the landmark legislation to combat global warming, in part by raising the cost of carbon-based fuel. One coalition, including California's... California - Initiative - Global warming - Environment - Business
• Prudential close to agreeing deal with FSA for �24bn takeover of Asia business: The Prudential and the Financial Services Authority are close to striking an agreement over the insurance giant's planned �24bn takeover of its Asian rival AIA, after intervention by the City watchdog last week delayed a rights issue to fund the takeover.
• The important role of business development managers: The role of business development managers is one that is frequently discussed in the financial services industry. Col Fullagar takes a look at what advisers want and expect from this sector of the industry.
• Qtel Launches Supercharged "Business ADSL": Qtel Qtel today announced the launch of its enhanced "Business ADSL" service, which has been revamped to fully support the needs of small and medium businesses in Qatar.

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