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The Premium Report on Telemarketing and Call Centers contains information used by Marketing Departments in many of the Fortune 1,000 companies and beyond. The report helps identify industry changes, trends, key players, and growth opportunities.

Contents:
Current State of the Industry
Market Size
Market Forecast
Products and Services Breakdown
Financial Statements - Income Statement
Salary & Compensation Statistics
Key Companies
Public Company News
Largest Government Vendors

Current State of the Telemarketing and Call Centers Industry

This section provides answers to five fundamental and commonly-asked questions about the industry:

1. What is the total market size ($ millions)?
2. How much has the market grown or declined?
3. Are long term forecasts positive or negative?
4. How large is the average company?
5. How many companies are in the industry?

Market Size - Telemarketing and Call Centers

The total U.S. market size for the Telemarketing and Call Centers industry includes all companies, both public and private. In addition to total revenue, the table contains details on employees, companies, and average firm size.

Metrics	2004        2005        2006        2007        2008        2009
Market Size (Total Industry Sales)		Available Included with Instant Access Order at top of page
Total Firms
Total Locations (Headquarters and Branches)
Total Employees
Average Revenue Per Firm
Average Employees Per Firm

Source: Analysis of US Census data, updated June 8 2010

Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Market Forecast - Telemarketing and Call Centers

Market forecasts show the long term outlook for the Telemarketing and Call Centers industry. The following five-year forecast utilizes advanced econometric techniques that take into account both short-term and long-term industry trends.

Forecast	2009	2010	2011	2012	2013	2014
Revenue ($ billion)	AVAILABLE

Source: AnythingResearch.com Economic Analysis

Product & Services Breakdown

The following products and services account for the largest source of revenues in the Telemarketing and Call Centers industry. Note that there are multiple levels of classification, so some line items are contained within other lines.

Product Description	Number of Companies	Sales ($ millions)	Percent of Total Sales
Industry Total	AVAILABLE
Telemarketing Services	AVAILABLE
Telephone Answering & Messaging Services	AVAILABLE
Debt Recovery & Collection Services	AVAILABLE
Individual Debt Collection	AVAILABLE
Fundraising Org Services (Contract/Fee Basis - Client, Ind, Or Orgs)	AVAILABLE
All Other Operating Receipts	AVAILABLE

Income Statement (Average Financial Metrics) - Telemarketing and Call Centers

Financial metrics provide a snapshot view of an "average" company in the Telemarketing and Call Centers industry. Key business metrics show revenue and operating costs. The data collected is industry-wide, covering both public and private companies in the industry.

	Industry Average	Percent of Sales
Total Revenue	AVAILABLE Included in Report Order at top of page
Operating Revenue
Cost of Goods Sold
Gross Profit
Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit

Source: Analysis of U.S. federal statistics

Financial Ratio Analysis - Telemarketing and Call Centers

Financial ratios can be used to compare how a company in the Telemarketing and Call Centers industry is performing relative to its peers. Financial ratios are calculated from the industry-average for income statements and balance sheets.

Liquidity Ratios - Telemarketing and Call Centers Industry	Industry Average
Liquidity Ratios measure how liquid a business is. Bankers and suppliers may use these to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio Measures a firm's ability to pay its debts over the next 12 months.	Included
Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories.	Included

Efficiency Ratios - Telemarketing and Call Centers Industry	Industry Average
Efficiency Ratios measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio If this number is low compared to the industry average, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.	Included
Average Collection Period Based on the Receivables Turnover Ratio, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover Ratio	Included
Inventory Turnover Ratio A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.	Included
Fixed-Asset Turnover Ratio Generally, a higher ratio is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.	Included

Geographic Distribution

The concentration of employees by states indicates how the industry (companies and workforce) is distributed throughout the country.

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Move mouse over states to see employment numbers
Note: Round numbers are estimates. Precise numbers are actuals.

Source: US Census

Compensation & Salary Surveys for Employees Working in Telemarketing and Call Centers

Compensation statistics provides an accurate assessment of jobs in the Telemarketing and Call Centers industry and national salary averages. This information can be used to asses which positions are most common, and high, low, and average annual wages.

Title	Percent of Workforce	Bottom Quartile	Average (Median) Salary	Upper Quartile
Management occupations	3%	AVAILABLE Included in Report Order at top of page
Chief executives	0%
General and operations managers	1%
Sales and related occupations	37%
Telemarketers	33%
Office and administrative support occupations	51%
Customer service representatives	36%

Source: Bureau of Labor Statistics

Companies in Telemarketing and Call Centers and Adjacent Industries

Company	Address	Key Contact
AVAILABLE	AVAILABLE	AVAILABLE

Public Telemarketing and Call Centers Company News

Web scan for recent news about publicly traded companies in the Telemarketing and Call Centers industry.

Government Contracts Related to Telemarketing and Call Centers

In 2008, the federal government spent a total of $105,313,857 on Telemarketing and Call Centers. It has awarded 1,332 contracts to 169 companies, with an average value of $623,159 per company.   

Top government vendors:

Company	Federal Contracts	Total Award Amount
AVAILABLE	AVAILABLE	AVAILABLE

The Industry Report on Telemarketing and Call Centers contains the key pieces of information used by strategy and management consultants to identify market trends and accurately measure growth and industry performance.

Contents:
Current State of the Industry
Market Size
Financial Statements - Income Statement
Salary & Compensation Statistics
Key Companies
Public Company News

Current State of the Telemarketing and Call Centers Industry

This section provides answers to five fundamental and commonly-asked questions about the industry:

1. What is the total market size ($ millions)?
2. How much has the market grown or declined?
3. Are long term forecasts positive or negative?
4. How large is the average company?
5. How many companies are in the industry?

Market Size - Telemarketing and Call Centers

The total U.S. market size for the Telemarketing and Call Centers industry includes all companies, both public and private. In addition to total revenue, the table contains details on employees, companies, and average firm size.

Metrics	2004        2005        2006        2007        2008        2009
Market Size (Total Industry Sales)		Available Included with Instant Access Order at top of page
Total Firms
Total Locations (Headquarters and Branches)
Total Employees
Average Revenue Per Firm
Average Employees Per Firm

Source: Analysis of US Census data, updated June 8 2010

Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Income Statement (Average Financial Metrics) - Telemarketing and Call Centers

Financial metrics provide a snapshot view of an "average" company in the Telemarketing and Call Centers industry. Key business metrics show revenue and operating costs. The data collected is industry-wide, covering both public and private companies in the industry.

	Industry Average	Percent of Sales
Total Revenue	AVAILABLE Included in Report Order at top of page
Operating Revenue
Cost of Goods Sold
Gross Profit
Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit

Source: Analysis of U.S. federal statistics

Financial Ratio Analysis - Telemarketing and Call Centers

Financial ratios can be used to compare how a company in the Telemarketing and Call Centers industry is performing relative to its peers. Financial ratios are calculated from the industry-average for income statements and balance sheets.

Liquidity Ratios - Telemarketing and Call Centers Industry	Industry Average
Liquidity Ratios measure how liquid a business is. Bankers and suppliers may use these to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio Measures a firm's ability to pay its debts over the next 12 months.	Included
Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories.	Included

Efficiency Ratios - Telemarketing and Call Centers Industry	Industry Average
Efficiency Ratios measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio If this number is low compared to the industry average, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.	Included
Average Collection Period Based on the Receivables Turnover Ratio, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover Ratio	Included
Inventory Turnover Ratio A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.	Included
Fixed-Asset Turnover Ratio Generally, a higher ratio is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.	Included

Compensation & Salary Surveys for Employees Working in Telemarketing and Call Centers

Compensation statistics provides an accurate assessment of jobs in the Telemarketing and Call Centers industry and national salary averages. This information can be used to asses which positions are most common, and high, low, and average annual wages.

Title	Percent of Workforce	Bottom Quartile	Average (Median) Salary	Upper Quartile
Management occupations	3%	AVAILABLE Included in Report Order at top of page
Chief executives	0%
General and operations managers	1%
Sales and related occupations	37%
Telemarketers	33%
Office and administrative support occupations	51%
Customer service representatives	36%

Source: Bureau of Labor Statistics

Companies in Telemarketing and Call Centers and Adjacent Industries

Company	Address	Key Contact
AVAILABLE	AVAILABLE	AVAILABLE

Public Telemarketing and Call Centers Company News

Web scan for recent news about publicly traded companies in the Telemarketing and Call Centers industry.

• Make-a-Wish phone scam returns: WASHINGTON, June 14 (UPI) -- A massive telephone scam aimed at elderly Americans and using the Make-A-Wish Foundation name has returned after a four-year absence, authorities say.
• Hastings Communication Services, Inc. Honored with ATSI Award of Excellence: Telephone Answering Service firm presented with prestigious award for demonstrating outstanding customer service.
• Call Center Services Company Expanding in Philippines: Philippines based call center taking advantage of improving economics.
• Preventing fraud and identity theft: By SDPD Neighborhood Policing Resource Team This column contains tips for preventing telemarketing and Internet fraud, identity theft, Wi-Fi hacking, and other scams. Additional tips on personal safety and security, home and vehicle security, vacation safety and security, senior safety and security, preventing crimes against businesses, reporting crime and suspicious activities, reporting ...
• Edge closing in North Sioux will cost 65 jobs: NORTH SIOUX CITY -- Edge Teleservices will close its North SiouxCity call center Friday, eliminating about 65 jobs.
• The Global Association for Contact Center Best Practices & Networking: Interested in adding the latest industry news to your website for free? Learn More Vertex Signs 5-Year Cloud Contract With C&W C&W Worldwide will provide an infrastructure as a service (IaaS) solution for Vertex to host its IT infrastructure BANGALORE, INDIA, May 26, 2010: Vertex, a provider of customer management outsourcing business, signed a �40 million,...
• Seniors targeted by money scams in all forms: Two weeks ago Joseph Ramirez was jarred from his sleep by a 5 a.m. phone call. When he answered, he was greeted by a man who claimed to be calling from Nevada. But according to Ramirez, the caller ID on his phone indicated the intrusion was coming from Jamaica.
• Schumer Proposes Tax on Foreign Call Centers: Sen. Charles Schumer, D-N.Y., wants to put a stop to U.S. companies that transfer customer service calls halfway around the world.
• Hot Off Wire: Senator wants tax on foreign call centers; Fitch boosts oracle; 30M Americans face bill shock for ...: Get the latest news alerts: {{a href="external_link-1}}Follow LTW{{/a}} at Twitter. ALBANY, N.Y.
• Schumer wants call centers to remain in U.S.: Sen. Charles Schumer is introducing legislation that would impose an excise tax on companies that transfer calls with American area codes to foreign call centers.
• Naticks Better Business Bureau celebrates its 90th anniversary: The BBB serves the interests of companies and consumers alike, providing information about businesses and charitable groups, all geared toward advancing marketplace trust, and this year marks its 90th anniversary.
• Colorado Springs: Call center nation: After 15 years working in call centers, Selena Thomas knows how to handle a tough customer. Theyre not calling to tell us they love us, the Springs native said. Thomas is a transition supervisor for Time Warner Cables customer service...
• OfficeMax call center will close: The OfficeMax call center in east Casper will close July 30, putting about 250 mostly full-time employees out of work, the company announced Thursday.
• CT stiffens telemarketing-abuse fines: Connecticut consumers would get a new weapon against annoying telemarketers under a bill headed to the governor's desk for signing.
• Remarkable Growth of Vendere Partners Highlighted in the Dallas Business Journal: Dallas-based Vendere Partners, one of the world's foremost lead generation and sales outsourcing companies, achieves significant growth, and is recognized as one of the top 25 in their industry by the Dallas Business Journal in the annual publication, The Book of Lists.

Markets Related to Telemarketing and Call Centers