Telemarketing and Call Centers Industry Research - 2010 Statistics Market Size, Trends and Financial Benchmarks
Research Contents
Market Size
Financial Statements - Income Statement
Financial Ratios Compensation & Salary Surveys
Government Contracts Related Industries
Financial Ratios Compensation & Salary Surveys
Government Contracts Related Industries
Overview:
This report contains details on the Telemarketing and Call Centers industry, including total U.S. market size, average financials for companies in the Telemarketing and Call Centers industry, and additional detail used for strategic planning and investment purposes.
Market Size - Telemarketing and Call Centers
The total market size for the Telemarketing and Call Centers industry comprises all U.S. companies engaged in such activities.| Metrics | 2004 2005 2006 2007 2008 2009 | |
|---|---|---|
| Market Size (Total Industry Sales) |
Available Included with Instant Access Order at top of page | |
| Total Firms | ||
| Total Locations (Headquarters and Branches) | ||
| Total Employees | ||
| Average Revenue Per Firm | ||
| Average Employees Per Firm | ||
Income Statement (Average Financial Metrics) - Telemarketing and Call Centers
Financial metrics provide a snapshot view of an "average" company in the Telemarketing and Call Centers industry. Key business metrics show revenue and operating costs. The data collected is industry-wide, covering both public and private companies in the industry.| Industry Average | Percent of Sales | |
|---|---|---|
| Total Revenue | AVAILABLE Included in Report Order at top of page |
|
| Operating Revenue | ||
| Cost of Goods Sold | ||
| Gross Profit | ||
Operating Expenses | ||
| Pension, profit sharing plans, stock, annuity | ||
| Repairs | ||
| Rent paid on business property | ||
| Charitable Contributions | ||
| Depletion | ||
| Domestic production activities deduction | ||
| Advertising | ||
| Compensation of officers | ||
| Salaries and wages | ||
| Employee benefit programs | ||
| Taxes and Licenses | ||
| Bad Debts | ||
| Depreciation | ||
| Amortization | ||
| Other Operating Expenses | ||
| Total Operating Expenses | ||
| Operating Income | ||
| Non-Operating Income | ||
| EBIT (Earnings Before Interest and Taxes) | ||
| Interest Expense | ||
| Earnings Before Taxes | ||
| Income Tax | ||
| Net Profit | ||
Financial Ratio Analysis - Telemarketing and Call Centers
Financial ratios can be used to compare how a company in the Telemarketing and Call Centers industry is performing relative to its peers. Financial ratios are calculated from the industry-average for income statements and balance sheets.| Liquidity Ratios - Telemarketing and Call Centers Industry | Industry Average |
|---|---|
| Liquidity Ratios measure how liquid a business is. Bankers and suppliers may use these to determine creditworthiness and identify potential threats to a company's financial viability. | |
| Current Ratio Measures a firm's ability to pay its debts over the next 12 months. |
Included |
| Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories. |
Included |
| Efficiency Ratios - Telemarketing and Call Centers Industry | Industry Average |
|---|---|
| Efficiency Ratios measure how quickly products and services sell, and effectively collections policies are implemented. | |
| Receivables Turnover Ratio If this number is low compared to the industry average, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections. |
Included |
| Average Collection Period Based on the Receivables Turnover Ratio, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover Ratio |
Included |
| Inventory Turnover Ratio A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort. |
Included |
| Fixed-Asset Turnover Ratio Generally, a higher ratio is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue. |
Included |
Geographic Distribution
The concentration of employees by states indicates how the industry (companies and workforce) is distributed throughout the country.
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Move mouse over states to see employment numbers
Note: Round numbers are estimates. Precise numbers are actuals.
Source: US Census
Compensation & Salary Surveys for Employees Working in Telemarketing and Call Centers
Compensation statistics provides an accurate assessment of jobs in the Telemarketing and Call Centers industry and national salary averages. This information can be used to asses which positions are most common, and high, low, and average annual wages.| Title | Percent of Workforce | Bottom Quartile | Average (Median) Salary | Upper Quartile |
|---|---|---|---|---|
| Management occupations | 4% |
| ||
| Chief executives | 0% | |||
| General and operations managers | 2% | |||
| Sales and related occupations | 26% | |||
| Telemarketers | 19% | |||
| Office and administrative support occupations | 57% | |||
| Bill and account collectors | 13% | |||
| Customer service representatives | 19% | |||
Government Contracts Related to Telemarketing and Call Centers
In 2008, the federal government spent a total of $105,313,857 on Telemarketing and Call Centers. It has awarded 1,332 contracts to 169 companies, with an average value of $623,159 per company.Recent News about Telemarketing and Call Centers
- Research and Markets: An Essential Report on the Latin America Contact Center Applications Market: DUBLIN----Research and Markets has announced the addition of Frost & Sullivan's new report "Latin America Contact Center Applications Market" to their offering.
- New call center company looking at space in Ray mall: The Ray City Commission heard Monday how they might play a role in bringing a new call center to town. MTI, a telemarketing company with several call centers already operating in the state, has been working with the Ray Community Development Corporation to possibly open a call center in the Ray Mall, in the location recently vacated by Medical Arts Press.
- LINA Korea Selects IBM to Build New Telemarketing System for Future Business Growth: IBM today announced a services agreement with LINA Korea, a Korean subsidiary of CIGNA , in which IBM will develop a new technology platform and system for the leading insurance telemarketing business in Korea.
- Five9 Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine: PLEASANTON, Calif.----Five9 announced today that its Cloud Computing Platform for Call Centers has received a 2009 Product of the Year Award from Technology Marketing Corporation’s Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
- TradeSeam Opens for Small Business with $6 Recession Busters: TradeSeam opens for business with the launch of its pay as you go solution enabling small businesses to buy qualified sales leads to grow their business. (PRWeb Feb 2, 2010) Read the full story at http://www.prweb.com/releases/2010/02/prweb3521214.htm
- TradeSeam Opens for Small Business with $6 Recession Busters: TradeSeam opens for business with the launch of its pay as you go solution enabling small businesses to buy qualified sales leads to grow their business.
- ID Watchdog Announces Marketing Partnership with Amacore Group, Inc.: DENVER----ID Watchdog, Inc. , provider of the most comprehensive identity theft protection and resolution services in the market today, announced a multi-faceted marketing agreement with the Amacore Group, Inc. .
- Get Your Service Business Off the Ground: Even if your product doesn't exist yet, you still have to find ways to sell it.
- 450 to lose jobs in March when West Corp. call center in Hampton closes: HAMPTON — About 450 workers will lose their jobs by the end of March when telemarketing and communications services company West Corp. shutters its Hampton call center, the company said Thursday.
- J.C. Penney to close call center, 252 layoffs: CHESTERFIELD, VA (WWBT) - J.C. Penney deals a blow to Chesterfield with a decision to close its longstanding catalog center. More than 250 employees will soon be laid off.
- Undercover probe finds telemarketers lied while soliciting donations for CNY charities: Dick Blume/The Post Standard, file photo, 2009ÂÂÂ� State Attorney General Andrew Cuomo, shown in a file photo, announced on Wednesday his office sued four telemarketing companies, accusing them of using deceptive practices to solicit for contributions to charities.
- PhilippinesCallCenter.net: A Bpo Offering 2-Day Free Trial: PhilippinesCallCenter.net states that Global organizations have always chosen outsourcing call center services to Philippines, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries.
- Business briefs 11-21-08: Hyannis Country Gardens, 380 West Main St., will hold a holiday open house on Nov. 21 from 5 to 8 p.m. Activities include cider and wine tastings, roasting marshmallows, a craft fair, music, demonstration stations, and children’s events, all free and open to the public.
- HRS to Extend Call Center Services to Small Businesses: Outsourcing and telemarketing services provider Hit Rate Solutions is increasing to marketing efforts towards small companies. The company sees growth opportunities from businesses that have been resistant to resume hiring.
- Warranty woes take toll: Auto dealers struggling with sluggish sales are facing a new challenge in a difficult market, and some are blaming direct-marketing companies — many based in the St. Louis area — that industry leaders accuse of poisoning consumers' attitudes about extended auto-service contracts.
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