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The Premium Report on Telephone Answering Services contains information used by Marketing Departments in many of the Fortune 1,000 companies and beyond. The report helps identify industry changes, trends, key players, and growth opportunities.

Contents:
Current State of the Industry
Market Size
Market Forecast
Products and Services Breakdown
Financial Statements - Income Statement
Salary & Compensation Statistics
Key Companies
Public Company News
Largest Government Vendors

Current State of the Telephone Answering Services Industry

This section provides answers to five fundamental and commonly-asked questions about the industry:

1. What is the total market size ($ millions)?
2. How much has the market grown or declined?
3. Are long term forecasts positive or negative?
4. How large is the average company?
5. How many companies are in the industry?

Market Size - Telephone Answering Services

The total U.S. market size for the Telephone Answering Services industry includes all companies, both public and private. In addition to total revenue, the table contains details on employees, companies, and average firm size.

Metrics	2004        2005        2006        2007        2008        2009
Market Size (Total Industry Sales)		Available Included with Instant Access Order at top of page
Total Firms
Total Locations (Headquarters and Branches)
Total Employees
Average Revenue Per Firm
Average Employees Per Firm

Source: Analysis of US Census data, updated June 8 2010

Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Market Forecast - Telephone Answering Services

Market forecasts show the long term outlook for the Telephone Answering Services industry. The following five-year forecast utilizes advanced econometric techniques that take into account both short-term and long-term industry trends.

Forecast	2009	2010	2011	2012	2013	2014
Revenue ($ billion)	AVAILABLE

Source: AnythingResearch.com Economic Analysis

Product & Services Breakdown

The following products and services account for the largest source of revenues in the Telephone Answering Services industry. Note that there are multiple levels of classification, so some line items are contained within other lines.

Product Description	Number of Companies	Sales ($ millions)	Percent of Total Sales
Industry Total	AVAILABLE
Telephone Answering & Messaging Services	AVAILABLE

Income Statement (Average Financial Metrics) - Telephone Answering Services

Financial metrics provide a snapshot view of an "average" company in the Telephone Answering Services industry. Key business metrics show revenue and operating costs. The data collected is industry-wide, covering both public and private companies in the industry.

	Industry Average	Percent of Sales
Total Revenue	AVAILABLE Included in Report Order at top of page
Operating Revenue
Cost of Goods Sold
Gross Profit
Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit

Source: Analysis of U.S. federal statistics

Financial Ratio Analysis - Telephone Answering Services

Financial ratios can be used to compare how a company in the Telephone Answering Services industry is performing relative to its peers. Financial ratios are calculated from the industry-average for income statements and balance sheets.

Liquidity Ratios - Telephone Answering Services Industry	Industry Average
Liquidity Ratios measure how liquid a business is. Bankers and suppliers may use these to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio Measures a firm's ability to pay its debts over the next 12 months.	Included
Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories.	Included

Efficiency Ratios - Telephone Answering Services Industry	Industry Average
Efficiency Ratios measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio If this number is low compared to the industry average, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.	Included
Average Collection Period Based on the Receivables Turnover Ratio, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover Ratio	Included
Inventory Turnover Ratio A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.	Included
Fixed-Asset Turnover Ratio Generally, a higher ratio is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.	Included

Geographic Distribution

The concentration of employees by states indicates how the industry (companies and workforce) is distributed throughout the country.

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Move mouse over states to see employment numbers
Note: Round numbers are estimates. Precise numbers are actuals.

Source: US Census

Compensation & Salary Surveys for Employees Working in Telephone Answering Services

Compensation statistics provides an accurate assessment of jobs in the Telephone Answering Services industry and national salary averages. This information can be used to asses which positions are most common, and high, low, and average annual wages.

Title	Percent of Workforce	Bottom Quartile	Average (Median) Salary	Upper Quartile
Management occupations	3%	AVAILABLE Included in Report Order at top of page
Chief executives	0%
General and operations managers	1%
Sales and related occupations	37%
Telemarketers	33%
Office and administrative support occupations	51%
Customer service representatives	36%

Source: Bureau of Labor Statistics

Companies in Telephone Answering Services and Adjacent Industries

Company	Address	Key Contact
AVAILABLE	AVAILABLE	AVAILABLE

Public Telephone Answering Services Company News

Web scan for recent news about publicly traded companies in the Telephone Answering Services industry.

Government Contracts Related to Telephone Answering Services

In 2008, the federal government spent a total of $97,712,593 on Telephone Answering Services. It has awarded 1,307 contracts to 157 companies, with an average value of $622,373 per company.   

Top government vendors:

Company	Federal Contracts	Total Award Amount
AVAILABLE	AVAILABLE	AVAILABLE

The Industry Report on Telephone Answering Services contains the key pieces of information used by strategy and management consultants to identify market trends and accurately measure growth and industry performance.

Contents:
Current State of the Industry
Market Size
Financial Statements - Income Statement
Salary & Compensation Statistics
Key Companies
Public Company News

Current State of the Telephone Answering Services Industry

This section provides answers to five fundamental and commonly-asked questions about the industry:

1. What is the total market size ($ millions)?
2. How much has the market grown or declined?
3. Are long term forecasts positive or negative?
4. How large is the average company?
5. How many companies are in the industry?

Market Size - Telephone Answering Services

The total U.S. market size for the Telephone Answering Services industry includes all companies, both public and private. In addition to total revenue, the table contains details on employees, companies, and average firm size.

Metrics	2004        2005        2006        2007        2008        2009
Market Size (Total Industry Sales)		Available Included with Instant Access Order at top of page
Total Firms
Total Locations (Headquarters and Branches)
Total Employees
Average Revenue Per Firm
Average Employees Per Firm

Source: Analysis of US Census data, updated June 8 2010

Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Income Statement (Average Financial Metrics) - Telephone Answering Services

Financial metrics provide a snapshot view of an "average" company in the Telephone Answering Services industry. Key business metrics show revenue and operating costs. The data collected is industry-wide, covering both public and private companies in the industry.

	Industry Average	Percent of Sales
Total Revenue	AVAILABLE Included in Report Order at top of page
Operating Revenue
Cost of Goods Sold
Gross Profit
Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit

Source: Analysis of U.S. federal statistics

Financial Ratio Analysis - Telephone Answering Services

Financial ratios can be used to compare how a company in the Telephone Answering Services industry is performing relative to its peers. Financial ratios are calculated from the industry-average for income statements and balance sheets.

Liquidity Ratios - Telephone Answering Services Industry	Industry Average
Liquidity Ratios measure how liquid a business is. Bankers and suppliers may use these to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio Measures a firm's ability to pay its debts over the next 12 months.	Included
Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories.	Included

Efficiency Ratios - Telephone Answering Services Industry	Industry Average
Efficiency Ratios measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio If this number is low compared to the industry average, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.	Included
Average Collection Period Based on the Receivables Turnover Ratio, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover Ratio	Included
Inventory Turnover Ratio A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.	Included
Fixed-Asset Turnover Ratio Generally, a higher ratio is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.	Included

Compensation & Salary Surveys for Employees Working in Telephone Answering Services

Compensation statistics provides an accurate assessment of jobs in the Telephone Answering Services industry and national salary averages. This information can be used to asses which positions are most common, and high, low, and average annual wages.

Title	Percent of Workforce	Bottom Quartile	Average (Median) Salary	Upper Quartile
Management occupations	3%	AVAILABLE Included in Report Order at top of page
Chief executives	0%
General and operations managers	1%
Sales and related occupations	37%
Telemarketers	33%
Office and administrative support occupations	51%
Customer service representatives	36%

Source: Bureau of Labor Statistics

Companies in Telephone Answering Services and Adjacent Industries

Company	Address	Key Contact
AVAILABLE	AVAILABLE	AVAILABLE

Public Telephone Answering Services Company News

Web scan for recent news about publicly traded companies in the Telephone Answering Services industry.

• Few Americans Using 'E-' Medical Records: Despite years of hype around the issue, less than one in 10 American adults now utilize electronic medical records or turn to e-mail to contact their doctor, a new Harris Interactive/HealthDay poll finds.
• Regus Awards One Year of Office Space to Metro Atlanta Business: -
• Community Calendar: Oak Leaves and Forest Leaves welcome items for the Community Calendar, as well as items for Business Briefs, Campus News, Community Briefs, School Digest and Your Page. Items must be received minimum of 10 days prior to publication; earlier is better. E-mail oakpark@pioneerlocal.com; fax (708) 383-3678; mail Pioneer Press, 1010 W. Lake St., Suite 104, Oak Park, IL 60301.
• Police begin non-emergency automated phone system: On Monday, June 21, 2010, the Pocatello Police Department is activating an automated telephone answering system for non-emergency calls.
• All in a Days Work: Borough resident Sandra Zordan-Friedman is the Director of the J. Seward Johnson Sr. Center for Adolescent Health at HiTOPS, the Princeton-based non-profit organization that seeks to combine affordable reproductive health services with sexuality education in order to help teenagers make responsible choices and act responsibly and safely in their relationships.
• Aptela Launches Aptela Anywhere Apps(SM): Company's Anywhere Apps Unify Small Business Communications
• Aptela Launches Aptela Anywhere Apps(SM): HERNDON, VA--(Marketwire - 06/16/10) - Aptela , the leading provider of business-class phone service for small businesses and mobile workers nationwide, today announced the availability of Aptela Anywhere Apps(SM ), a suite of applications that integrate calling features and functionality into the daily workflow of our customers. Aptela's new Anywhere Apps give workers an expanded set of tools ...
• Skandia appoints head of Adviser Direct: Barrow will be based at Skandias head office in Southampton and joins with 15 years experience in the financial services industry and a strong background in telephone sales and support.
• Organization Supporting Small Businesses Expands Rapidly with RingCentral Office Small Business Phone System: Small business development firm, Profit Sense Innovations, provides its clients with services and tools to establish and sustain a thriving business. The companys nimble, distributed work force depends primarily on the phone to provide services to its small business customers nationally. The company chose RingCentral Office, industry leader in cloud based small business phone systems, to meet ...
• Hastings Communication Services, Inc. Honored with ATSI Award of Excellence: Telephone Answering Service firm presented with prestigious award for demonstrating outstanding customer service.
• DA puts office manager on paid leave based on federal judge's comments: District Attorney Steve Tyler's office manager is on indefinite administrative leave with full pay and benefits.
• Norwich GPs pledge a better service: Doctors at a network of surgeries on the outskirts of Norwich are attempting to improve services after complaints some people were unable to get appointments.
• New system keeps victims in the loop: BRATTLEBORO -- The Vermont Department of Corrections is spreading the word about its new automated victim notification system.
• Communication barriers mount: Staying connected with events and people and getting timely practical information to manage life and meet your needs is vital for active aging.
• Years Past: This date in history from The Bay City Times: May 7, 1985 25 years ago Just say the name Jessie to any of Bay Citys doctors of long-standing and theyll be reminded of the days before doctors wore pagers that can reach out and beep them in the middle...

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