Better Data, Better Decisions
Telephone Answering Services Industry Research
Research Contents
Market Size
Income Statement
Financial Ratios
Salaries Government Contracts Related Industries Geographic Distribution
Salaries Government Contracts Related Industries Geographic Distribution
Overview:
The report on the Telephone Answering Services Industry gives information on the current state and trends across the U.S. Market research statistics show growth and changes affecting companies in the industry.
This U.S. industry consists of companies that are answering telephone calls and relaying messages to clients.
Market Size - Telephone Answering Services
The five year growth rate for the Telephone Answering Services industry is: x%| Metrics | 2003 2004 2005 2006 2007 2008 2009E | |
|---|---|---|
| Market Size |
Available Included with Instant Access Order at top of page | |
| Total Firms | ||
| Total Locations (Headquarters and Branches) | ||
| Total Employees | ||
| Average Revenue Per Firm | ||
| Average Employees Per Firm | ||
Income Statement (Average Financial Metrics) - Telephone Answering Services
| Industry Average | Percent of Sales | |
|---|---|---|
| Total Revenue | AVAILABLE Included in Report Order at top of page |
|
| Operating Revenue | ||
| Cost of Goods Sold | ||
| Gross Profit | ||
Operating Expenses | ||
| Pension, profit sharing plans, stock, annuity | ||
| Repairs | ||
| Rent paid on business property | ||
| Charitable Contributions | ||
| Depletion | ||
| Domestic production activities deduction | ||
| Advertising | ||
| Compensation of officers | ||
| Salaries and wages | ||
| Employee benefit programs | ||
| Taxes and Licenses | ||
| Bad Debts | ||
| Depreciation | ||
| Amortization | ||
| Other Operating Expenses | ||
| Total Operating Expenses | ||
| Operating Income | ||
| Non-Operating Income | ||
| EBIT (Earnings Before Interest and Taxes) | ||
| Interest Expense | ||
| Earnings Before Taxes | ||
| Income Tax | ||
| Net Profit | ||
Financial Ratio Analysis - Telephone Answering Services
Ratios allow you to compare how a business is performing against its peers in the Telephone Answering Services industry.| Liquidity Ratios - Telephone Answering Services Industry | Industry Average |
|---|---|
| Liquidity Ratios measure how liquid a business is. Bankers and suppliers may use these to determine creditworthiness and identify potential threats to a company's financial viability. | |
| Current Ratio Measures a firm's ability to pay its debts over the next 12 months. |
Included |
| Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories. |
Included |
| Efficiency Ratios - Telephone Answering Services Industry | Industry Average |
|---|---|
| Efficiency Ratios measure how quickly products and services sell, and effectively collections policies are implemented. | |
| Receivables Turnover Ratio If this number is low compared to the industry average, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections. |
Included |
| Average Collection Period Based on the Receivables Turnover Ratio, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover Ratio |
Included |
| Inventory Turnover Ratio A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort. |
Included |
| Fixed-Asset Turnover Ratio Generally, a higher ratio is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue. |
Included |
Source: Analysis of IRS tax returns
Distribution of Employees by State
Please upgrade your web browser.
Move mouse over states to see employment numbers
Note: Round numbers are estimates. Precise numbers are actuals.
Source: US Census
Salary Information for Employees Working in Telephone Answering Services
| Title | Percent of Workforce | Bottom Quartile | Average (Median) | Upper Quartile |
|---|---|---|---|---|
| Management occupations | 4% | $57,020 | $83,310 | $122,080 |
| Chief executives | 0% | $106,900 | $0 | $0 |
| General and operations managers | 2% | $57,660 | $83,320 | $124,620 |
| Sales and related occupations | 26% | $17,300 | $21,000 | $28,400 |
| Telemarketers | 19% | $16,770 | $19,640 | $24,010 |
| Office and administrative support occupations | 57% | $20,290 | $24,770 | $31,470 |
| Bill and account collectors | 13% | $22,020 | $26,820 | $32,820 |
| Customer service representatives | 19% | $19,180 | $22,910 | $28,190 |
Government Contracts Related to Telephone Answering Services
In 2008, the federal government spent a total of $97,712,593 on Telephone Answering Services. It has awarded 1,307 contracts to 157 companies, with an average value of $622,373 per company.Related Companies
| Company | Address | Key Contact |
|---|---|---|
| AFNI, INC | 404 Brock Dr, Bloomington, IL 61700 | Ronald Greene |
| AEGIS COMMUNICATIONS GROUP, INC. | 8201 Ridgepoint Dr, Irving, TX 75060 | Mary Mullen |
| ACS LIVEBRIDGE, INC. | 7303 Se Lake Rd, Portland, OR 97270 | Ty Gaston |
| ACCENT MARKETING SERVICES, LLC | 400 Missouri Ave Ste 107, Jeffersonville, IN 47130 | Laura Carpenter |
| WILLIAMS LEA INC. | 233 S Wacker Dr Ste 4850, Chicago, IL 60610 | Jared Bottarini |
| CHARTONE, INC. | 47 Main St, Waterville, ME 49016 | Steve Bosse |
| ALPINE ACCESS, INC. | 1120 Lincoln St Ste 1400, Denver, CO 80200 | Elizabeth M. Capra |
| XCELLENCE, INC. | 5800 Foxridge Dr Ste 406, Mission, KS 66200 | Robert Polus |
| C2 LEGAL OF MICHIGAN, L.L.C. | 1250 Kirts Blvd Ste 200, Troy, MI 48080 | Jeff Hoskow |
| MID WEST MEDICAL RECORDS INC. | 999 N Plaza Dr Ste 690, Schaumburg, IL 60170 |
Related News
- Business Answering Services Do More Than Answer Your Calls (OfficialWire)
Answering service vendors understand that their clients want services beyond simple phone answering and message taking. Answering service companies are developing new ways to manage any phone account - Changes seen for area emergency phone system (The Bolingbrook Sun)
Final steps are being taken to combine the village of Bolingbrook's emergency telephone system with the Will County 911 Emergency Telephone System Board. - Wanderport Provides Corporate Strategy and Update to Shareholders (Marketwire)
NEW YORK, NY--(Marketwire - February 17, 2010) - Wanderport Corp. ( PINKSHEETS : WDRP ) today released its corporate strategy update to shareholders regarding the deployment of its innovative microwave energy tank-less water heater. Due to an overwhelming amount of inquiries, the company will not be answering each individual inquiry by email or telephone. However, we believe the following ... - Substitute Teacher Answering Service (OfficialWire)
How does your school or your school district handle the search teacher call-outs, parent telephone notification and other phone relay tasks? Here's a way to handle every school call-in situation - City, county strike potential deal after contentious meeting (Olney Daily Mail)
Olney City Council and Richland County Board held a joint meeting Thursday at Olney City Hall to discuss the possibility of joint dispatch. The issue centered on recent talks regarding establishing a framework that would combine city and county dispatch centers, with the county being the lead agency due more estimated cost savings. The scenario was one the city, with Councilman Gary Foster being ... - This is ASIC, are you still there? (Money Management)
ASIC cancels the AFSL of a company that stopped answering the phone and filing reports. - Study Reveals Patient-Doctor Disconnect On Healthy Living (Medical News Today)
When it comes to daily health activities such as diet and exercise, Americans and their doctors may not always see eye to eye. According to the new GE Better Health Study conducted with Cleveland Clinic and Ochsner Health System, 92 percent of healthcare professionals (HCPs) surprisingly give Americans far lower grades, "C" or lower, on managing their personal health than Americans give ... - Nchindo's fears were false (Mmegi)
Yesterday multitudes thronged the Anglican Cathedral in Gaborone to attend a memorial service in honour of Louis Goodwill Nchindo. - Videoconferencing could help vets manage anger (Reuters via Yahoo! News)
Anger management group therapy can be just as effective over video hookup as in person, according to a new Veterans Administration (VA) study. - KENNETH STEWART: Setting the record straight on the census (The San Angelo Standard-Times)
SAN ANGELO, Texas ?The Census Bureau makes an effort to count every person in our nation once every 10 years. The census of population provides information needed to assign congressional seats to the states as the U.S. Constitution requires. It also gives a snapshot of the American people that serves as the key foundation of population numbers that educators, policymakers and community leaders ...
Business intelligence and competitive intelligence about industries research CI. North America and United States (USA) data and market research. USA statistics, business strategy by using market segment data. Where do I find: industry data for analysis of financials, industry economic data, to increase the net profit? EBITDA and EBIT determine large market segmentation and analysis for profit in industries proves to be a highly profitable strategic decision using industry analysis with historical trends. Information about market size and industry that give you results. Hoovers hoovers.com and Dunn and Bradstreet dnb.com timely industry research and market statistics and analysis of sources without prejudice