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Telephone Call Centers Industry Research
Research Contents
Market Size
Income Statement
Financial Ratios
Salaries Government Contracts Related Industries Geographic Distribution
Salaries Government Contracts Related Industries Geographic Distribution
Overview:
The report on the Telephone Call Centers Industry gives information on the current state and trends across the U.S. Market research statistics show growth and changes affecting companies in the industry.
This industry consists of (1) companies that are answering telephone calls and relaying messages to clients and (2) companies that are providing telemarketing services on a contract or fee basis for others, such as promoting clients' products or services by telephone; taking orders for clients by telephone; and soliciting contributions or providing information for clients by telephone. Telemarketing companies never own the product or provide the service that they are representing and generally can originate and/or receive calls for others.
Market Size - Telephone Call Centers
The five year growth rate for the Telephone Call Centers industry is: x%| Metrics | 2003 2004 2005 2006 2007 2008 2009E | |
|---|---|---|
| Market Size |
Available Included with Instant Access Order at top of page | |
| Total Firms | ||
| Total Locations (Headquarters and Branches) | ||
| Total Employees | ||
| Average Revenue Per Firm | ||
| Average Employees Per Firm | ||
Income Statement (Average Financial Metrics) - Telephone Call Centers
| Industry Average | Percent of Sales | |
|---|---|---|
| Total Revenue | AVAILABLE Included in Report Order at top of page |
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| Operating Revenue | ||
| Cost of Goods Sold | ||
| Gross Profit | ||
Operating Expenses | ||
| Pension, profit sharing plans, stock, annuity | ||
| Repairs | ||
| Rent paid on business property | ||
| Charitable Contributions | ||
| Depletion | ||
| Domestic production activities deduction | ||
| Advertising | ||
| Compensation of officers | ||
| Salaries and wages | ||
| Employee benefit programs | ||
| Taxes and Licenses | ||
| Bad Debts | ||
| Depreciation | ||
| Amortization | ||
| Other Operating Expenses | ||
| Total Operating Expenses | ||
| Operating Income | ||
| Non-Operating Income | ||
| EBIT (Earnings Before Interest and Taxes) | ||
| Interest Expense | ||
| Earnings Before Taxes | ||
| Income Tax | ||
| Net Profit | ||
Financial Ratio Analysis - Telephone Call Centers
Ratios allow you to compare how a business is performing against its peers in the Telephone Call Centers industry.| Liquidity Ratios - Telephone Call Centers Industry | Industry Average |
|---|---|
| Liquidity Ratios measure how liquid a business is. Bankers and suppliers may use these to determine creditworthiness and identify potential threats to a company's financial viability. | |
| Current Ratio Measures a firm's ability to pay its debts over the next 12 months. |
Included |
| Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories. |
Included |
| Efficiency Ratios - Telephone Call Centers Industry | Industry Average |
|---|---|
| Efficiency Ratios measure how quickly products and services sell, and effectively collections policies are implemented. | |
| Receivables Turnover Ratio If this number is low compared to the industry average, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections. |
Included |
| Average Collection Period Based on the Receivables Turnover Ratio, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover Ratio |
Included |
| Inventory Turnover Ratio A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort. |
Included |
| Fixed-Asset Turnover Ratio Generally, a higher ratio is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue. |
Included |
Source: Analysis of IRS tax returns
Distribution of Employees by State
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Move mouse over states to see employment numbers
Note: Round numbers are estimates. Precise numbers are actuals.
Source: US Census
Salary Information for Employees Working in Telephone Call Centers
| Title | Percent of Workforce | Bottom Quartile | Average (Median) | Upper Quartile |
|---|---|---|---|---|
| Management occupations | 4% | $57,020 | $83,310 | $122,080 |
| Chief executives | 0% | $106,900 | $0 | $0 |
| General and operations managers | 2% | $57,660 | $83,320 | $124,620 |
| Sales and related occupations | 26% | $17,300 | $21,000 | $28,400 |
| Telemarketers | 19% | $16,770 | $19,640 | $24,010 |
| Office and administrative support occupations | 57% | $20,290 | $24,770 | $31,470 |
| Bill and account collectors | 13% | $22,020 | $26,820 | $32,820 |
| Customer service representatives | 19% | $19,180 | $22,910 | $28,190 |
Government Contracts Related to Telephone Call Centers
In 2008, the federal government spent a total of $105,313,857 on Telephone Call Centers. It has awarded 1,332 contracts to 169 companies, with an average value of $623,159 per company.Related Companies
| Company | Address | Key Contact |
|---|---|---|
| CLIENTLOGIC CORPORATION | 3102 W End Ave Ste 900, Nashville, TN 37200 | Jim Flynn |
| CALLTECH COMMUNICATIONS, LLC | 4335 Equity Dr, Columbus, OH 43230 | |
| AFNI, INC | 404 Brock Dr, Bloomington, IL 61700 | Ronald Greene |
| AEGIS COMMUNICATIONS GROUP, INC. | 8201 Ridgepoint Dr, Irving, TX 75060 | Mary Mullen |
| ACS LIVEBRIDGE, INC. | 7303 Se Lake Rd, Portland, OR 97270 | Ty Gaston |
| ACCENT MARKETING SERVICES, LLC | 400 Missouri Ave Ste 107, Jeffersonville, IN 47130 | Laura Carpenter |
| ALPINE ACCESS, INC. | 1120 Lincoln St Ste 1400, Denver, CO 80200 | Elizabeth M. Capra |
| CERIDA INVESTMENT CORPORATION | 1 Griffin Brook Dr, Methuen, MA 18441 | |
| ASSOCIATED COMMUNITY SERVICES | 29777 Telegraph Rd Ste 3000, Southfield, MI 48030 | Richard Cole |
| ATX GROUP, INC. | 8550 Freeport Pkwy, Irving, TX 75060 | Mike Briskey |
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