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2018 Market Analysis & Industry Outlook: Claims Adjusting

Overview: the U.S. Claims Adjusting Industry

This section provides answers to key questions about the industry:

  1. What is the total market size (industry revenue)?
  2. What is the industry outlook?
  3. Market Analysis: Is the market growing or declining, and how quickly?
  4. Are long-term forecasts positive or negative?
  5. What is the average company size in the industry?
  6. How many companies are in the industry?

Market Size & Industry Statistics

The total U.S. industry market size for Claims Adjusting: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders. In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.

Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.

market size 2018
Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics 2012        2013        2014        2015        2016        2017
Market Size
(Total Sales/Revenue)

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Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Statistics Source: U.S. Census, AnythingResearch Market Analysis

Market Forecast

Market forecasts show the long term industry outlook and future growth trends. The following five-year demand forecast projects both short-term and long-term trends.

market forecast

Forecast / Industry Outlook 2017 2018 2019 2020 2021 2022
Market Forecast ($ millions)
Projected Industry Growth Rate (%)
Source: AnythingResearch Economic Analysis

Product & Services Breakdown

Research products and services in the Claims Adjusting industry generating sales. Note that products are broken into categories with different levels of classification.

Product DescriptionNumber of Companies Sales ($ millions) Percent of Total Sales

Industry Total

Claims Adjustment Services

U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.

U.S. map by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

Industry AveragePercent of Sales
(Industry Benchmark)
Total Revenue

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Operating Revenue
Cost of Goods Sold
Gross Profit

Operating Expenses
Pension, profit sharing plans, stock, annuity
Rent paid on business property
Charitable Contributions
Domestic production activities deduction
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit
Source: AnythingResearch Analysis of U.S. federal statistics

Financial Ratio Analysis

Financial ratio information can be used to benchmark how a Claims Adjusting company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation RatiosIndustry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Claims Adjusting industry is performing.
Profit Margin
Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE)
Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA)
Return on Assets (ROA) is net income relative to total assets. The market research on Claims Adjusting measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.

Liquidity RatiosIndustry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio
Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test)
Calculates liquid assets relative to liabilities, excluding inventories.

Efficiency Ratios - Key Performance IndicatorsIndustry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio
If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period
Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover
A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover
Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.

Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

TitlePercent of WorkforceBottom Quartile Average (Median) SalaryUpper Quartile
Management Occupations 8%

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Chief Executives0%
General and Operations Managers3%
Business and Financial Operations Occupations 33%
Business Operations Specialists 27%
Claims Adjusters, Appraisers, Examiners, and Investigators 20%
Claims Adjusters, Examiners, and Investigators 20%
Financial Specialists 5%
Computer and Mathematical Occupations 7%
Computer Occupations 6%
Sales and Related Occupations 6%
Sales Representatives, Services 5%
Office and Administrative Support Occupations 42%
Information and Record Clerks 14%
Customer Service Representatives 12%
Customer Service Representatives 12%
Other Office and Administrative Support Workers 16%
Insurance Claims and Policy Processing Clerks 9%
Insurance Claims and Policy Processing Clerks 9%
Source: Bureau of Labor Statistics

Claims Adjusting Industry Market Share [PREMIUM]

Largest companies in the industry and related industries, with private company revenue estimates.

CompanyAddressRevenue Estimate

Top Innovators

CompanyInnovation Score

Additional companies, details and innovation scoring in the full report.

Latest Industry News

  • Loss Adjuster Says Suit Over 'Botched' Repair Job Strikes Out - Law360, London (January 10, 2018, 6:51 PM GMT) -- A loss adjuster being sued for £2.5 million ($3.4 million) by Great Lakes Insurance SE over a "botched" repair job said in documents filed with the U.K. High Court last week that the claim against it ... (01/10/2018)
  • £185k in fines rain down on dodgy PIs and claims firm for illegal data slurp - A firm of loss adjusters and two rogue private investigators it hired have been given record fines in the UK for illegal trade in personal information. Two PIs obtained a person's financial details, including bank transactions, and handed it over to Kent ... (01/09/2018)
  • Former DDC secretary allegedly made false claim of Nu 0.226M - Base on the instruction, insurance department staff processed the claim by adjusting claim amount through fabricated bills and forgoing requirements and procedures laid down in the Claims Manual 2011. The investigation, ACC claimed, established that the ... (01/09/2018)
  • Local experts offer advice for homeowners considering flood insurance claim - He said filing claims here and there may not seem like a big deal ... Those with serious losses should consider bringing in a public insurance adjuster in addition to the adjuster provided by the insurance company, she said. Crary and Rossi also said ... (01/09/2018)
  • Florida Professional Law Group Helps Property Owners Navigate the Insurance Claim Maze - Insurance company adjusters and your own experts. An insurance company may use its own experts to examine the property and estimate damages. This can be helpful or harmful. For example, on a roof damage claim, an engineer sent by the insurer could suggest ... (01/04/2018)
  • Musick Loss Management Inc Offers the Best Insurance Adjuster to Take Care of Insurance Claims for Northfield and Deerfield Residents - There is one company that offers professional insurance adjusters in Northfield and Deerfield who can help with settling insurance claims. Chicago, IL -- (ReleaseWire) -- 01/04/2018 --It is not easy for homeowners who have just suffered a loss to their ... (01/04/2018)
  • Kernaghan Adjusters Raymond Smith Vice President Marketing Retires - National Casualty Claims Superintendent, Executive Adjuster and most recently Vice President Marketing for Kernaghan Adjusters. He has a consistent reputation as a reliable trouble-shooter, skillful investigator and strong negotiator. Ray has a special ... (01/03/2018)
  • Accredited Public Adjusters, LLC - For Efficient Settlement of Fire Damage in Ft. Pierce, Fl - LLC Accredited Public Adjusters, LLC provides services in Florida, Georgia and North Carolina. With their years of experience in the field, they undertake all your claim process and you can get rid of the stress. They provide a free evaluation of your case. (12/30/2017)
  • Irma: More than half of claims unpaid, delays called shameful - In Palm Beach County, fewer than 43 percent of more than 37,000 claims have been closed with payment. The updates come as insurance companies warn of a long-running struggle with third parties representing consumers, including public adjusters, contractors ... (12/29/2017)
  • 6 keys to adjusting food-related restaurant claims - Remember the woman who sued McDonald's for serving her a hot beverage? For many, that notorious case is the poster child for frivolous lawsuits. The fact that the woman was subsequently awarded nearly $3 million in damages seems extreme to most people and ... (12/28/2017)

Government Contracts

In 2016, the federal government spent a total of $20,261,491 on Claims Adjusting. It has awarded 150 contracts to 9 companies, with an average value of $2,251,277 per company.   

Top government vendors:

CompanyFederal ContractsTotal Award Amount

Segments classified within this market research report

This industry market research report includes companies whose primary business is any of the following:
Claims adjusting, insurance, Insurance claims investigation services, Insurance claims adjusting, Loss control consultants, Fire investigators, Insurance settlement offices, Cause-of-loss investigators, etc.

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