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2024 U.S. Industry Statistics & Market Forecast - Telemarketing Bureaus and Other Contact Centers


Market Size & Industry Statistics

The total U.S. industry market size for Telemarketing Bureaus and Other Contact Centers: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders. In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.

Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.

Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics        2019        2020        2021        2022        2023
Market Size
(Total Sales/Revenue)


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Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Average Revenue Per Employee
Statistics Source: U.S. Census, AnythingResearch Analysis of Federal Data



Market Forecast

Market forecasts show the long term industry outlook and future growth trends. The following extended five-year forecast projects both short-term and long-term trends.





Forecast / Industry Outlook 2024 2025 2026 2027 2028
Market Forecast ($ millions)
Projected Industry Growth Rate (%)
Source: AnythingResearch Economic Analysis

Industry Insights

The Telemarketing Bureaus & Contact Centers industry has been experiencing various key trends that are redefining the sector and its operational landscape. Firstly, there has been a growing emphasis on the adoption of automation and artificial intelligence (AI) in the delivery of telemarketing and customer services. This has resulted in enhanced accuracy, reduced costs, and improved efficiency in daily operations.

Secondly, the industry has been witnessing a significant shift from the traditional inbound and outbound call centers to multi-channel contact centers that allow customers to choose their preferred mode of communication, including texting, email, social media, chatbots, among others. As a result, contact centers are increasingly becoming omnichannel to provide a seamless and consistent customer experience.

Thirdly, there has been a growing shift towards the use of remote workers and virtual contact centers. This is due to the rise of flexible working practices and the need to decentralize operations, reduce overhead costs, and enhance workforce scalability.

Lastly, the industry is experiencing a shift towards a customer-centric model, which involves gathering data, analyzing feedback, and focusing on customer experience and satisfaction. This is vital for contact centers to differentiate themselves in a highly competitive landscape, build brand loyalty, and drive business growth.



Product & Services Breakdown

Research products and services in the Telemarketing Bureaus and Other Contact Centers industry generating sales. Note that products are broken into categories with different levels of classification.

Product DescriptionNumber of Companies Sales ($ millions) Percent of Total Sales

Industry Total

Telemarketing Services

Outbound Telemarketing Services

Inbound Telemarketing Services

Telephone Answering And Messaging Services, Including Contact/Call Center Services

Fundraising Organization Services (On A Contract Or Fee Basis For Clients, Individuals, Or Organizations)

All Other Receipts

All Other Operating Receipts



U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.

U.S. map by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

Industry AveragePercent of Sales
(Industry Benchmark)
Total Revenue

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Operating Revenue
Cost of Goods Sold
Gross Profit

Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit
Net Income
 
Source: AnythingResearch Analysis of U.S. federal statistics




Financial Ratio Analysis

Financial ratio information can be used to benchmark how a Telemarketing Bureaus and Other Contact Centers company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation RatiosIndustry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Telemarketing Bureaus and Other Contact Centers industry is performing.
Profit Margin
Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE)
Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA)
Return on Assets (ROA) is net income relative to total assets. The market research on Telemarketing Bureaus and Other Contact Centers measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.


Liquidity RatiosIndustry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio
Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test)
Calculates liquid assets relative to liabilities, excluding inventories.


Efficiency Ratios - Key Performance IndicatorsIndustry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio
If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period
Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover
A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover
Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.



Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

TitlePercent of WorkforceBottom Quartile Average (Median) SalaryUpper Quartile
Management Occupations 5%

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Chief Executives0%
General and Operations Managers3%
Business and Financial Operations Occupations 7%
Business Operations Specialists 6%
Sales and Related Occupations 17%
Other Sales and Related Workers 8%
Telemarketers 8%
Telemarketers 8%
Office and Administrative Support Occupations 61%
Financial Clerks 9%
Bill and Account Collectors 7%
Bill and Account Collectors 7%
Information and Record Clerks 39%
Customer Service Representatives 36%
Customer Service Representatives 36%
Other Office and Administrative Support Workers 5%
Source: Bureau of Labor Statistics


Telemarketing Bureaus and Other Contact Centers Competitor Landscape & Key Companies [PREMIUM]

The most influential companies in the Telemarketing Bureaus and Other Contact Centers industry and adjacent industries either have large market share or are developing new business models and methods that could disrupt the status quo. We look at leading and emerging companies in the Telemarketing Bureaus and Other Contact Centers industry and adjacent sectors:

Market Leaders:
Direct Competitors

Companies with the largest market share, focused in this industry
Market leaders:
Diversified Competitors

Largest companies that have diversified operations in this and other industries
Innovators:
Direct Competitors

Innovative, Emerging, and Disruptive Companies that may influence the future direction of the industry.
Innovators:
Diversified Competitors

Innovators and Disruptors in adjacent industries that may also affect the Telemarketing Bureaus and Other Contact Centers industry.
Source:
IncFact




Innovation News



Recent Federal Contracts for Telemarketing Bureaus and Other Contact Centers

  • Feb 26, 2024: FRED HUTCHINSON CANCER CENTER (Seattle, WA) awarded $49,169,353
  • Feb 26, 2024: CHEROKEE NATION SYSTEM SOLUTIONS LLC (Tulsa, OK) awarded $181,452
  • Feb 23, 2024: K4 SOLUTIONS, INC (Vienna, VA) awarded $11,618,650
  • Feb 22, 2024: MAXIMUS FEDERAL SERVICES, INC. (Mc Lean, VA) awarded $379,551,782
  • Feb 22, 2024: PEARL INTERACTIVE NETWORK, INC. (Columbus, OH) awarded $14,109,521
  • Feb 20, 2024: TUKNIK GOVERNMENT SERVICES LLC (Anchorage, AK) awarded $6,515,523




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