| Standard Report | Premium Report | |
|---|---|---|
| Current State of the Industry |  |
|
| Market Size (industry trends) | |
|
| Market Forecast (5-year projection) | |
|
| Products/Services Breakdown | |
|
| Revenue per State | |
|
| Financial Metrics | |
|
| Salary & Compensation Statistics | |
|
| Public Company Information | |
|
| Key Private Companies | |
|
| Government Vendors | |
|
| Instant Download - Available immediately upon purchase | |
|
Download both PDF and Excel
|
|
|
| Download now: |
2025 U.S. Industry Statistics & Market Forecast - Telephone Answering Services
Market Size & Industry Statistics
The total U.S. industry market size for Telephone Answering Services:
Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders.
In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.
Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.
| Statistics | 2020 2021 2022 2023 2024 | |
|---|---|---|
| Market Size (Total Sales/Revenue) |
Order at top of page | |
| Total Firms | ||
| Total Employees | ||
| Average Revenue Per Firm | ||
| Average Employees Per Firm | ||
| Average Revenue Per Employee | ||
Market Forecast
Market forecasts show the long term industry outlook and future growth trends. The following extended five-year forecast projects both short-term and long-term trends.
| Forecast / Industry Outlook | 2025 | 2026 | 2027 | 2028 | 2029 |
|---|---|---|---|---|---|
| Market Forecast ($ millions) | |||||
| Projected Industry Growth Rate (%) | |||||
Industry Insights
Major trends affect the Telephone Answering Services industry include:- Increasing reliance on artificial intelligence and automation
- Integration of multichannel communication platforms
- Rising importance of customer experience management
- Growing demand for 24/7 service availability
- Shift towards cloud-based solutions
- Enhanced data security and privacy concerns
- Adoption of advanced analytics for improved service quality
- Expansion of services to include virtual assistant roles
- Emphasis on personalized customer interactions
- Impact of remote work trends on service delivery
- Increasing competition from freelance and offshore providers
Product & Services Breakdown
Research products and services in the Telephone Answering Services industry generating sales. Note that products are broken into categories with different levels of classification.| Product Description | Number of Companies | Sales ($ millions) | Percent of Total Sales |
|---|---|---|---|
Industry Total |
|||
Telephone Answering And Messaging Services, Including Contact/Call Center Services |
|||
All Other Receipts |
|||
All Other Operating Receipts |
|||
U.S. Geographic Distribution: Revenue Statistics by State
Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.
Income Statement (Average Financial Metrics)
Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.| Industry Average | Percent of Sales (Industry Benchmark) |
|
|---|---|---|
| Total Revenue | Order at top of page |
|
| Operating Revenue | ||
| Cost of Goods Sold | ||
| Gross Profit | ||
Operating Expenses | ||
| Pension, profit sharing plans, stock, annuity | ||
| Repairs | ||
| Rent paid on business property | ||
| Charitable Contributions | ||
| Depletion | ||
| Domestic production activities deduction | ||
| Advertising | ||
| Compensation of officers | ||
| Salaries and wages | ||
| Employee benefit programs | ||
| Taxes and Licenses | ||
| Bad Debts | ||
| Depreciation | ||
| Amortization | ||
| Other Operating Expenses | ||
| Total Operating Expenses | ||
| Operating Income | ||
| Non-Operating Income | ||
| EBIT (Earnings Before Interest and Taxes) | ||
| Interest Expense | ||
| Earnings Before Taxes | ||
| Income Tax | ||
| Net Profit Net Income | ||
Financial Ratio Analysis
Financial ratio information can be used to benchmark how a Telephone Answering Services company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.| Profitability & Valuation Ratios | Industry Average |
|---|---|
| Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Telephone Answering Services industry is performing. | |
| Profit Margin Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues. |
|
| Return on Equity (ROE) Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings). |
|
| Return on Assets (ROA) Return on Assets (ROA) is net income relative to total assets. The market research on Telephone Answering Services measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets. |
|
| Liquidity Ratios | Industry Average |
|---|---|
| Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability. | |
| Current Ratio Measures a firm's ability to pay its debts over the next 12 months. |
|
| Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories. |
|
| Efficiency Ratios - Key Performance Indicators | Industry Average |
|---|---|
| Measure how quickly products and services sell, and effectively collections policies are implemented. | |
| Receivables Turnover Ratio If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections. |
|
| Average Collection Period Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover |
|
| Inventory Turnover A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort. |
|
| Fixed-Asset Turnover Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue. |
|
Compensation & Salary Surveys for Employees
Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.| Title | Percent of Workforce | Bottom Quartile | Average (Median) Salary | Upper Quartile |
|---|---|---|---|---|
| Management Occupations | 5% | Order at top of page |
||
| Chief Executives | 0% | |||
| General and Operations Managers | 3% | |||
| Business and Financial Operations Occupations | 7% | |||
| Business Operations Specialists | 6% | |||
| Sales and Related Occupations | 17% | |||
| Other Sales and Related Workers | 8% | |||
| Telemarketers | 8% | |||
| Telemarketers | 8% | |||
| Office and Administrative Support Occupations | 61% | |||
| Financial Clerks | 9% | |||
| Bill and Account Collectors | 7% | |||
| Bill and Account Collectors | 7% | |||
| Information and Record Clerks | 39% | |||
| Customer Service Representatives | 36% | |||
| Customer Service Representatives | 36% | |||
| Other Office and Administrative Support Workers | 5% | |||
Telephone Answering Services Competitor Landscape & Key Companies [PREMIUM]
The most influential companies in the Telephone Answering Services industry and adjacent industries either have large market share or are developing new business models and methods that could disrupt the status quo. We look at leading and emerging companies in the Telephone Answering Services industry and adjacent sectors:| Market Leaders: Direct Competitors Companies with the largest market share, focused in this industry |
Market leaders: Diversified Competitors Largest companies that have diversified operations in this and other industries |
| Innovators: Direct Competitors Innovative, Emerging, and Disruptive Companies that may influence the future direction of the industry. |
Innovators: Diversified Competitors Innovators and Disruptors in adjacent industries that may also affect the Telephone Answering Services industry. |
Source:
Latest Industry News
- Who's calling? A reporter, and it's often President Donald Trump answering - Reporters are used to calling sources on the telephone for quotes and information. But dialing up the leader of the free world? There's evidence that President Donald Trump is making greater use (06/30/2025)
- Supreme Court upholds fee supporting phone, internet services in rural areas - Supreme Court upholds fee that is added to phone bills to provide billions of dollars a year in subsidized phone and internet services in schools, libraries and rural areas (06/27/2025)
- Supreme Court OKs fee that subsidizes phone, internet services in schools, libraries and rural areas - The Supreme Court has upheld the fee added to phone bills to provide billions of dollars a year in subsidized phone and internet services in schools, libraries and rural areas. (06/27/2025)
- A woman tried to call her mom in Iran. A robotic voice answered the phone - Experts say it seems calls are being diverted to some form of artificial intelligence, a chatbot or a pre-recorded message. (06/23/2025)
- The Trump Organization is debuting a Trump Mobile cellular phone service at $47.45 a month - The Trump Organization said its $47.45 monthly service will includes unlimited calls, text and data. It's also rolling out a $499 mobile phone. (06/18/2025)
- Trump Organization enters phone market with $499 device - RTÉ - The Trump Organization has launched a self-branded mobile service and a $499 smartphone, dubbed Trump Mobile, signaling a new effort to court conservative consumers with a wireless service ... (06/16/2025)
- Northern Lights Update: 10 States Could See Aurora Borealis Friday - Forbes - Topline Intermittent geomagnetic storming may produce strong northern lights displays this week, and nearly a dozen states may have the chance to see aurora borealis Friday night, according to the ... (06/13/2025)
- Your iPad Will Get 4 New Apps With iPadOS 26. Here’s Why That Matters - Forbes - Apple’s iPadOS 26 brings Journal, Games, Preview and Phone apps to your iPad, alongside a new bold look and multitasking upgrades. (06/09/2025)
- Ease into Earnings: 7 Beginner-Friendly Jobs for Retirees Seeking Engagement and Income - Retirement often brings a desire for continued purpose and supplemental income, but not everyone wants or needs a demanding role. This article highlights seven practical job opportunities ideal for retirees, (05/24/2025)
- New Toronto police 911 digital system comes online amid ongoing efforts to lower wait times - As of May 22, 2025, the Toronto Police Service 911 communications centre's next-generation system will send text messages for call-backs. (05/22/2025)
Related Reports
Can't find what you're looking for? We have over a thousand
market research reports.
Ask us and an analyst will help you find what you need.