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2025 U.S. Industry Statistics & Market Forecast - Collection Agencies
Market Size & Industry Statistics
The total U.S. industry market size for Collection Agencies:
Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders.
In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.
Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.
| Statistics | 2020 2021 2022 2023 2024 | |
|---|---|---|
| Market Size (Total Sales/Revenue) |
Order at top of page | |
| Total Firms | ||
| Total Employees | ||
| Average Revenue Per Firm | ||
| Average Employees Per Firm | ||
| Average Revenue Per Employee | ||
Market Forecast
Market forecasts show the long term industry outlook and future growth trends. The following extended five-year forecast projects both short-term and long-term trends.
| Forecast / Industry Outlook | 2025 | 2026 | 2027 | 2028 | 2029 |
|---|---|---|---|---|---|
| Market Forecast ($ millions) | |||||
| Projected Industry Growth Rate (%) | |||||
Industry Insights
Major trends affect the Collection Agencies industry include:- Increased regulatory compliance requirements
- Rising consumer debt levels
- Adoption of advanced data analytics
- Shift towards digital communication methods
- Greater emphasis on customer experience management
- Growing use of artificial intelligence and machine learning
- Expansion of services into debt buying
- Heightened scrutiny on ethical collection practices
- Impact of economic fluctuations
- Integration of omnichannel collection strategies
- Escalating cybersecurity threats and measures
- Adaptation to changes in consumer credit behavior
- Expansion of global operations and outsourcing
Product & Services Breakdown
Research products and services in the Collection Agencies industry generating sales. Note that products are broken into categories with different levels of classification.| Product Description | Number of Companies | Sales ($ millions) | Percent of Total Sales |
|---|---|---|---|
Industry Total |
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Collection Services And Debt Recovery |
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Consumer Debt Collection |
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Commercial Debt Collection |
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U.S. Geographic Distribution: Revenue Statistics by State
Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.
Income Statement (Average Financial Metrics)
Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.| Industry Average | Percent of Sales (Industry Benchmark) |
|
|---|---|---|
| Total Revenue | Order at top of page |
|
| Operating Revenue | ||
| Cost of Goods Sold | ||
| Gross Profit | ||
Operating Expenses | ||
| Pension, profit sharing plans, stock, annuity | ||
| Repairs | ||
| Rent paid on business property | ||
| Charitable Contributions | ||
| Depletion | ||
| Domestic production activities deduction | ||
| Advertising | ||
| Compensation of officers | ||
| Salaries and wages | ||
| Employee benefit programs | ||
| Taxes and Licenses | ||
| Bad Debts | ||
| Depreciation | ||
| Amortization | ||
| Other Operating Expenses | ||
| Total Operating Expenses | ||
| Operating Income | ||
| Non-Operating Income | ||
| EBIT (Earnings Before Interest and Taxes) | ||
| Interest Expense | ||
| Earnings Before Taxes | ||
| Income Tax | ||
| Net Profit Net Income | ||
Financial Ratio Analysis
Financial ratio information can be used to benchmark how a Collection Agencies company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.| Profitability & Valuation Ratios | Industry Average |
|---|---|
| Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Collection Agencies industry is performing. | |
| Profit Margin Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues. |
|
| Return on Equity (ROE) Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings). |
|
| Return on Assets (ROA) Return on Assets (ROA) is net income relative to total assets. The market research on Collection Agencies measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets. |
|
| Liquidity Ratios | Industry Average |
|---|---|
| Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability. | |
| Current Ratio Measures a firm's ability to pay its debts over the next 12 months. |
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| Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories. |
|
| Efficiency Ratios - Key Performance Indicators | Industry Average |
|---|---|
| Measure how quickly products and services sell, and effectively collections policies are implemented. | |
| Receivables Turnover Ratio If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections. |
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| Average Collection Period Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover |
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| Inventory Turnover A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort. |
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| Fixed-Asset Turnover Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue. |
|
Compensation & Salary Surveys for Employees
Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.| Title | Percent of Workforce | Bottom Quartile | Average (Median) Salary | Upper Quartile |
|---|---|---|---|---|
| Management Occupations | 5% | Order at top of page |
||
| Chief Executives | 0% | |||
| General and Operations Managers | 3% | |||
| Business and Financial Operations Occupations | 7% | |||
| Business Operations Specialists | 6% | |||
| Sales and Related Occupations | 17% | |||
| Other Sales and Related Workers | 8% | |||
| Telemarketers | 8% | |||
| Telemarketers | 8% | |||
| Office and Administrative Support Occupations | 61% | |||
| Financial Clerks | 9% | |||
| Bill and Account Collectors | 7% | |||
| Bill and Account Collectors | 7% | |||
| Information and Record Clerks | 39% | |||
| Customer Service Representatives | 36% | |||
| Customer Service Representatives | 36% | |||
| Other Office and Administrative Support Workers | 5% | |||
Collection Agencies Competitor Landscape & Key Companies [PREMIUM]
The most influential companies in the Collection Agencies industry and adjacent industries either have large market share or are developing new business models and methods that could disrupt the status quo. We look at leading and emerging companies in the Collection Agencies industry and adjacent sectors:| Market Leaders: Direct Competitors Companies with the largest market share, focused in this industry |
Market leaders: Diversified Competitors Largest companies that have diversified operations in this and other industries |
| Innovators: Direct Competitors Innovative, Emerging, and Disruptive Companies that may influence the future direction of the industry. |
Innovators: Diversified Competitors Innovators and Disruptors in adjacent industries that may also affect the Collection Agencies industry. |
Source:
Latest Industry News
- Cash collection agency owner, two others who stole Rs.46.9 Mn arrested - The owner of a cash collection and deposit service agency and two others who stole Rs.46.9 million have been arrested with (07/06/2025)
- Multiple fires reported overnight at trash collection sites, police say - Philadelphia officials said Friday that they received multiple reports overnight of trash on fire at trash collection sites. No injuries were reported and the fire department extinguished the flames “without significant damage,” according to the Philadelphia police and fire departments. (07/04/2025)
- Trash pickup delayed in Mass. towns as waste collection workers’ strike drags on - A federal mediation session failed to bring Teamsters Local 25 and Republic Services to an agreement that would end a garbage collection strike affecting more than a dozen Massachusetts towns. (07/03/2025)
- Garbage pickup disrupted in more than a dozen Mass. towns as 400-plus waste collection workers launch strike - Negotiations between Republic and Teamsters Local 25 union have stalled over wages, benefits, working conditions, and paid time off, according the union. (07/02/2025)
- King County Council limits collection of gender data - The legislation aims to strengthen privacy protections and to allow residents to submit information that more closely aligns with their gender identity. (07/02/2025)
- Thousands of Philly workers are on strike, disrupting trash collection and other city services - Residents are being asked to haul their refuse to drop-off sites set up by the city. The work stoppage also impacts public pools, rec centers, health services and 911 responses. (07/01/2025)
- Why Boston’s trash collection just came to a grinding halt - Republic Services workers strike at midnight disrupting trash collection for hundreds of thousands in Boston area as Teamsters demand better pay and benefits. (07/01/2025)
- Republic Services workers strike, disrupting waste collection in 17 communities - Republic Services workers in Peabody strike for better pay, benefits, and protections, potentially disrupting trash collection in 17 Massachusetts communities. (07/01/2025)
- Canada Halts Collection Of Digital Services Tax In Effort To Resume Trade Talks With Trump’s Team - Canada has halted its planned collection of a new digital services tax after President Donald Trump said that he would end negotiations on a new trade deal because of the levy, which would affect Google, (06/30/2025)
- 6 illegal (but common) debt collection tactics to watch for - Debt collectors may cross legal lines with threats, harassment and deception. Know the red flags (and your rights). (06/24/2025)
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