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2025 U.S. Industry Statistics & Market Forecast - Business Support Services
Market Size & Industry Statistics
The total U.S. industry market size for Business Support Services:
Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders.
In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.
Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.
| Statistics | 2020 2021 2022 2023 2024 | |
|---|---|---|
| Market Size (Total Sales/Revenue) |
Order at top of page | |
| Total Firms | ||
| Total Employees | ||
| Average Revenue Per Firm | ||
| Average Employees Per Firm | ||
| Average Revenue Per Employee | ||
Market Forecast
Market forecasts show the long term industry outlook and future growth trends. The following extended five-year forecast projects both short-term and long-term trends.
| Forecast / Industry Outlook | 2025 | 2026 | 2027 | 2028 | 2029 |
|---|---|---|---|---|---|
| Market Forecast ($ millions) | |||||
| Projected Industry Growth Rate (%) | |||||
Industry Insights
Major trends affect the Business Support Services industry include:- Increasing automation and use of AI technologies
- Shift towards remote and flexible work arrangements
- Emphasis on cybersecurity measures
- Rising demand for cost reduction and process efficiency
- Integration of advanced data analytics
- Growth of specialized services
- Expanding regulatory and compliance requirements
- Focus on customer experience and personalized services
- Increase in outsourcing non-core activities
- Adoption of sustainable and green business practices
- Growing importance of social media management and digital marketing
- Advancement in cloud computing services
- Higher reliance on subscription-based business models
- Integration of IoT for enhanced service delivery
- Increasing competition from global service providers
Product & Services Breakdown
Research products and services in the Business Support Services industry generating sales. Note that products are broken into categories with different levels of classification.| Product Description | Number of Companies | Sales ($ millions) | Percent of Total Sales |
|---|---|---|---|
Industry Total |
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Document Preparation Services (Include Editing, Proofreading, Layout, Desktop Publishing.) |
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Typing Services (Include Transcription Services.) |
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Document Finishing Services (Include Binding, Mounting, Laminating, Folding.) |
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Copying And Reproduction Services |
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Stenographic Services (Include Court Reporting Services.) |
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Telemarketing Services |
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Outbound Telemarketing Services |
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Inbound Telemarketing Services |
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Telephone Answering And Messaging Services, Including Contact/Call Center Services |
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Postal And Shipping Services And Mailbox Rentals |
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Mail Presorting Services And Address Barcoding |
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Packaging And Labeling Services |
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Collection Services And Debt Recovery |
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Consumer Debt Collection |
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Commercial Debt Collection |
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Repossession And Collateral Recovery Services |
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Credit Rating Services (Include Credit Investigation Services, Reporting Bureaus, And Credit Agencies.) |
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Individual Credit Rating Services |
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Commercial Credit Rating Services |
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Fundraising Organization Services (On A Contract Or Fee Basis For Clients, Individuals, Or Organizations) |
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Distance Conferencing Services |
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Printing Services |
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Printing Services - Quick |
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Printing Services - Digital |
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Other Printing Services |
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Resale Of Merchandise |
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All Other Receipts |
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All Other Operating Receipts |
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U.S. Geographic Distribution: Revenue Statistics by State
Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.
Income Statement (Average Financial Metrics)
Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.| Industry Average | Percent of Sales (Industry Benchmark) |
|
|---|---|---|
| Total Revenue | Order at top of page |
|
| Operating Revenue | ||
| Cost of Goods Sold | ||
| Gross Profit | ||
Operating Expenses | ||
| Pension, profit sharing plans, stock, annuity | ||
| Repairs | ||
| Rent paid on business property | ||
| Charitable Contributions | ||
| Depletion | ||
| Domestic production activities deduction | ||
| Advertising | ||
| Compensation of officers | ||
| Salaries and wages | ||
| Employee benefit programs | ||
| Taxes and Licenses | ||
| Bad Debts | ||
| Depreciation | ||
| Amortization | ||
| Other Operating Expenses | ||
| Total Operating Expenses | ||
| Operating Income | ||
| Non-Operating Income | ||
| EBIT (Earnings Before Interest and Taxes) | ||
| Interest Expense | ||
| Earnings Before Taxes | ||
| Income Tax | ||
| Net Profit Net Income | ||
Financial Ratio Analysis
Financial ratio information can be used to benchmark how a Business Support Services company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.| Profitability & Valuation Ratios | Industry Average |
|---|---|
| Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Business Support Services industry is performing. | |
| Profit Margin Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues. |
|
| Return on Equity (ROE) Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings). |
|
| Return on Assets (ROA) Return on Assets (ROA) is net income relative to total assets. The market research on Business Support Services measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets. |
|
| Liquidity Ratios | Industry Average |
|---|---|
| Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability. | |
| Current Ratio Measures a firm's ability to pay its debts over the next 12 months. |
|
| Quick Ratio (Acid Test) Calculates liquid assets relative to liabilities, excluding inventories. |
|
| Efficiency Ratios - Key Performance Indicators | Industry Average |
|---|---|
| Measure how quickly products and services sell, and effectively collections policies are implemented. | |
| Receivables Turnover Ratio If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections. |
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| Average Collection Period Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover |
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| Inventory Turnover A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort. |
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| Fixed-Asset Turnover Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue. |
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Compensation & Salary Surveys for Employees
Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.| Title | Percent of Workforce | Bottom Quartile | Average (Median) Salary | Upper Quartile |
|---|---|---|---|---|
| Management Occupations | 5% | Order at top of page |
||
| Chief Executives | 0% | |||
| General and Operations Managers | 3% | |||
| Business and Financial Operations Occupations | 7% | |||
| Business Operations Specialists | 6% | |||
| Sales and Related Occupations | 17% | |||
| Other Sales and Related Workers | 8% | |||
| Telemarketers | 8% | |||
| Telemarketers | 8% | |||
| Office and Administrative Support Occupations | 61% | |||
| Financial Clerks | 9% | |||
| Bill and Account Collectors | 7% | |||
| Bill and Account Collectors | 7% | |||
| Information and Record Clerks | 39% | |||
| Customer Service Representatives | 36% | |||
| Customer Service Representatives | 36% | |||
| Other Office and Administrative Support Workers | 5% | |||
Business Support Services Competitor Landscape & Key Companies [PREMIUM]
The most influential companies in the Business Support Services industry and adjacent industries either have large market share or are developing new business models and methods that could disrupt the status quo. We look at leading and emerging companies in the Business Support Services industry and adjacent sectors:| Market Leaders: Direct Competitors Companies with the largest market share, focused in this industry |
Market leaders: Diversified Competitors Largest companies that have diversified operations in this and other industries |
| Innovators: Direct Competitors Innovative, Emerging, and Disruptive Companies that may influence the future direction of the industry. |
Innovators: Diversified Competitors Innovators and Disruptors in adjacent industries that may also affect the Business Support Services industry. |
Source:
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- Tata Consultancy Services aims to hire 50 fresh graduates to support new innovation centre - SINGAPORE] Indian consulting giant Tata Consultancy Services (TCS) intends to hire 50 fresh graduates from local universities across different fields to support its innovation centre focused on artificial intelligence (AI). (07/03/2025)
- Starting as a young entrepreneur? These 4 business support services could give you a one-up on the competition - MSN - “Using outsourced business support services is one of the most effective ways of getting your needs met as a business owner while keeping costs as low as possible and optimising your valuable ... (07/01/2025)
- Small business cash flow: What it is, why it matters, and how to get it right - Gateway Commercial Finance reports that cash flow management is vital for small businesses, as profitability doesn’t guarantee liquidity. (06/30/2025)
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- Federally-funded WA business center closes this month, leaving ‘huge void’ - The Minority Business Development Agency currently operates out of the Tacoma Municipal Building, center, on Tuesday, June 24, 2025, in Tacoma, Wash. An executive order was signed on March 14 by President Donald Trump to dismantle the agency that funds it. Liesbeth Powers Liesbeth Powers / lpowers@thenew (06/28/2025)
- Safran Extends Landing Gear MRO Support With Revima For Neos - Credit: Revima Safran Landing Systems and Revima’s extension of their aftermarket services and support partnership for landing gear support moves the independent MRO into the next generation of Airbus aircraft. (06/25/2025)
- Advanced Networks Expands Local IT Support in Los Angeles to Enhance Business Solutions - Advanced Networks has recently announced that it’s broadening its range of services to better support businesses in Los Angeles. With 20 years of experience under its belt, the company continues to provide specialized IT solutions, (06/10/2025)
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