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2019 U.S. Industry Statistics & Market Research - Business Support Services


Overview: the U.S. Business Support Services Industry

The business support services industry has evolved far beyond secretarial services and enables companies to maximize efficiencies and integrate technology across all support functions.

The business support services industry provides services in desktop publishing, mail, and customer management to name a few. New entrants face favorable conditions for growth if they have a focused product and target market. Outsourcing serves as the industry’s largest growth opportunity, but also poses the greatest challenge for U.S. service provides who face competition from lower-cost foreign companies.

This market research report provides answers to key questions about the industry:
What is the total market size (industry revenue)?

This report shows the total market size for the Business Support Services industry, comprised of total revenues of both public and private companies over the last six years (2013-2018), current year estimates, and outlook to 2024.

What is the industry outlook?

The industry Outlook and Forecasts show how the Business Support Services industry is heading over the next six years (2019-2024). Market forecasts account for historical growth, cyclical changes, and general economic outlook.

Market Analysis: Is the market growing or declining, and how quickly?

The Market Analysis section shows the five-year growth trends for Business Support Services, year-by-year from 2013-2018.

Are long-term forecasts positive or negative?

Forecasts for 2019-2024 for the industry show the future growth and market opportunity for Business Support Services companies.

"The smaller recovery audit firms generally do not possess multi-country service capabilities and advanced technology infrastructure necessary to support our clients' large and complex purchasing and accounts payable operations..."
What is the average company size in the industry?

The average number of employees and average revenue for a typical Business Support Services company is charted over time for the last five years to the present.

How many companies are in the industry?

Track how many companies compete in the Business Support Services industry, and how the number of companies has changed over the past five years.


Market Size & Industry Statistics

The total U.S. industry market size for Business Support Services: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders. In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.

Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.

Business Support Services market size 2019
Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics 2013        2014        2015        2016        2017        2018
Market Size
(Total Sales/Revenue)


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Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Average Revenue Per Employee
Statistics Source: U.S. Census, AnythingResearch Market Analysis



Market Forecast

Market forecasts show the long term industry outlook and future growth trends. The following five-year demand forecast projects both short-term and long-term trends.





Forecast / Industry Outlook 2019E 2020 2021 2022 2023 2024
Market Forecast ($ millions)
Projected Industry Growth Rate (%)
Source: AnythingResearch Economic Analysis

Product & Services Breakdown

Research products and services in the Business Support Services industry generating sales. Note that products are broken into categories with different levels of classification.

Product DescriptionNumber of Companies Sales ($ millions) Percent of Total Sales

Industry Total

Document Preparation Services (Include Editing, Proofreading, Layout, Desktop Publishing.)

Typing Services (Include Transcription Services.)

Document Finishing Services (Include Binding, Mounting, Laminating, Folding.)

Copying And Reproduction Services

Stenographic Services (Include Court Reporting Services.)

Telemarketing Services

Outbound Telemarketing Services

Inbound Telemarketing Services

Telephone Answering And Messaging Services, Including Contact/Call Center Services

Postal And Shipping Services And Mailbox Rentals

Mail Presorting Services And Address Barcoding

Packaging And Labeling Services

Collection Services And Debt Recovery

Consumer Debt Collection

Commercial Debt Collection

Repossession And Collateral Recovery Services

Credit Rating Services (Include Credit Investigation Services, Reporting Bureaus, And Credit Agencies.)

Individual Credit Rating Services

Commercial Credit Rating Services

Fundraising Organization Services (On A Contract Or Fee Basis For Clients, Individuals, Or Organizations)

Distance Conferencing Services

Printing Services

Printing Services - Quick

Printing Services - Digital

Other Printing Services

Resale Of Merchandise

All Other Receipts

All Other Operating Receipts



U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.

U.S. map by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

Industry AveragePercent of Sales
(Industry Benchmark)
Total Revenue

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Operating Revenue
Cost of Goods Sold
Gross Profit

Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit
Net Income
 
Source: AnythingResearch Analysis of U.S. federal statistics




Financial Ratio Analysis

Financial ratio information can be used to benchmark how a Business Support Services company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation RatiosIndustry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Business Support Services industry is performing.
Profit Margin
Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE)
Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA)
Return on Assets (ROA) is net income relative to total assets. The market research on Business Support Services measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.


Liquidity RatiosIndustry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio
Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test)
Calculates liquid assets relative to liabilities, excluding inventories.


Efficiency Ratios - Key Performance IndicatorsIndustry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio
If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period
Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover
A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover
Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.



Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

TitlePercent of WorkforceBottom Quartile Average (Median) SalaryUpper Quartile
Management Occupations 4%

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Chief Executives0%
General and Operations Managers2%
Sales and Related Occupations 20%
Other Sales and Related Workers 12%
Telemarketers 12%
Telemarketers 12%
Office and Administrative Support Occupations 62%
Financial Clerks 11%
Bill and Account Collectors 9%
Bill and Account Collectors 9%
Information and Record Clerks 35%
Customer Service Representatives 33%
Customer Service Representatives 33%
Other Office and Administrative Support Workers 7%
Source: Bureau of Labor Statistics


Business Support Services Competitor Landscape & Key Companies [PREMIUM]

The most influential companies in the Business Support Services industry and adjacent industries either have large market share or are developing new business models and methods that could disrupt the status quo. We look at leading and emerging companies in the Business Support Services industry and adjacent sectors:

Market Leaders:
Direct Competitors

Companies with the largest market share, focused in this industry
Market leaders:
Diversified Competitors

Largest companies that have diversified operations in this and other industries
Innovators:
Direct Competitors

Innovative, Emerging, and Disruptive Companies that may influence the future direction of the industry.
Innovators:
Diversified Competitors

Innovators and Disruptors in adjacent industries that may also affect the Business Support Services industry.
Source:
IncFact


Government Contracts

In 2018, the federal government spent a total of $1,940,510,825 on Business Support Services. It has awarded 6084 contracts to 1735 companies, with an average value of $1,118,450 per company.   

Most Recent Contracts Date Total Award Amount
FANEUIL, INC.
2 Eaton St Ste 1002
Hampton, VA
May 31, 2019$7,560
DUN & BRADSTREET, INC.
11710 Plaza America Dr Ste 900
Reston, VA
May 31, 2019$317,312
O'CONNOR LEGAL, MEDICAL & MEDIA SERVICES LLC
40 Main St
South Sutton, NH
May 31, 2019$44,400
ALPHA4 SOLUTIONS, LLC
1512 Waynesborough Ct
Marietta, GA
May 31, 2019$417,162
MOORE COURT REPORTERS
525 W Main St Ste A
Visalia, CA
May 30, 2019$65,000
MELWOOD HORTICULTURAL TRAINING CENTER, INC.
5606 Dower House Rd
Upper Marlboro, MD
May 30, 2019$2,573,344