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2018 Market Analysis & Industry Outlook: Collection Agencies

Overview: the U.S. Collection Agencies Industry

This section provides answers to key questions about the industry:

  1. What is the total market size (industry revenue)?
  2. What is the industry outlook?
  3. Market Analysis: Is the market growing or declining, and how quickly?
  4. Are long-term forecasts positive or negative?
  5. What is the average company size in the industry?
  6. How many companies are in the industry?

Market Size & Industry Statistics

The total U.S. industry market size for Collection Agencies: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders. In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.

Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.

market size 2018
Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics 2012        2013        2014        2015        2016        2017
Market Size
(Total Sales/Revenue)

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Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Statistics Source: U.S. Census, AnythingResearch Market Analysis

Market Forecast

Market forecasts show the long term industry outlook and future growth trends. The following five-year demand forecast projects both short-term and long-term trends.

market forecast

Forecast / Industry Outlook 2017 2018 2019 2020 2021 2022
Market Forecast ($ millions)
Projected Industry Growth Rate (%)
Source: AnythingResearch Economic Analysis

Product & Services Breakdown

Research products and services in the Collection Agencies industry generating sales. Note that products are broken into categories with different levels of classification.

Product DescriptionNumber of Companies Sales ($ millions) Percent of Total Sales

Industry Total

Collection Services And Debt Recovery

Consumer Debt Collection

Commercial Debt Collection

U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.

U.S. map by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

Industry AveragePercent of Sales
(Industry Benchmark)
Total Revenue

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Operating Revenue
Cost of Goods Sold
Gross Profit

Operating Expenses
Pension, profit sharing plans, stock, annuity
Rent paid on business property
Charitable Contributions
Domestic production activities deduction
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit
Source: AnythingResearch Analysis of U.S. federal statistics

Financial Ratio Analysis

Financial ratio information can be used to benchmark how a Collection Agencies company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation RatiosIndustry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Collection Agencies industry is performing.
Profit Margin
Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE)
Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA)
Return on Assets (ROA) is net income relative to total assets. The market research on Collection Agencies measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.

Liquidity RatiosIndustry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio
Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test)
Calculates liquid assets relative to liabilities, excluding inventories.

Efficiency Ratios - Key Performance IndicatorsIndustry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio
If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period
Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover
A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover
Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.

Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

TitlePercent of WorkforceBottom Quartile Average (Median) SalaryUpper Quartile
Management Occupations 3%

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Chief Executives0%
General and Operations Managers2%
Sales and Related Occupations 23%
Other Sales and Related Workers 16%
Telemarketers 15%
Telemarketers 15%
Office and Administrative Support Occupations 60%
Financial Clerks 13%
Bill and Account Collectors 11%
Bill and Account Collectors 11%
Information and Record Clerks 31%
Customer Service Representatives 29%
Customer Service Representatives 29%
Other Office and Administrative Support Workers 8%
Source: Bureau of Labor Statistics

Collection Agencies Industry Market Share [PREMIUM]

Largest companies in the industry and related industries, with private company revenue estimates.

CompanyAddressRevenue Estimate

Innovation News

  • Amcol Systems trademarks "UTOPIAN PRE-SERVICE PATIENT ENGAGEMENT" - Debt recovery and collection agencies - 02/23/2018
  • Altus GTS trademarks "A|R|M STRONG" - Accounts receivable and accounts receivable management services; providing accounts receivable and accounts receivable management services online through an online portal - 02/16/2018
  • C & S Associates trademarks "LIENFINDER" - Computer application software for general business intelligence and reporting; - 02/16/2018
  • Dlc Empire raises $8 million in funding. - 01/14/2011

  • Top Innovators

    CompanyInnovation Score
    Aca International
    Performant Recovery

    Additional companies, details and innovation scoring in the full report.

    Latest Industry News

    • IRS private debt-collection program hurts low-income Americans - While Congress directed the IRS to use private debt-collection firms to seek nearly $400 billion owed, the tax agency also was expected to follow an existing rule designed to ensure that taxpayers "have an adequate means to provide for basic expenses ... (01/10/2018)
    • LIS publishes new digital collection: The Edwardsville Library of 1819 - EDWARDSVILLE — Southern Illinois University Edwardsville’s Library & Information Services (LIS) has published a new digital collection, The Edwardsville Library of 1819, that sheds light on the intellectual and cultural history of Edwardsville and its ... (01/10/2018)
    • Jason Donnelly’s Collection of 1957 Chevy Drag Cars - “I got my very first 1957 Chevy 23 years ago, and over the years I’ve worked hard and saved my money while keeping up on my car collection ... from his self-founded Donnelly Blasting Services company. That business is one of the largest drilling ... (01/10/2018)
    • Past Due: Collection Laws Get An Update - The definition of "collection agency" will be expanded. A collection agency will now include a person who purchases debts that are in arrears (past due) and collects them. 4 Whereas before, a purchaser of a debt was essentially placed in the shoes of the ... (01/10/2018)
    • CMS Told To Speed Up Collection Of State Medicaid Data - Law360, New York (January 9, 2018, 6:08 PM EST) -- The Centers for Medicare & Medicaid Services needs to do more work to speed up the collection of state-reported Medicaid data and develop a specific plan to use that information to oversee the federal ... (01/10/2018)
    • Don't Ditch Your CD Collection Until You've Given This Player From Rotel A Fair Hearing - Soon the silver disc will celebrate its 40 th anniversary and despite a gentle decline in sales, mostly thanks to streaming services and a revitalised ... that will breathe new life into your CD collection. The RCD-1572 is beautifully built and styled ... (01/10/2018)
    • Elmhurst refuse contract will offer smaller garbage receptacles, organize waste collection - While new rates haven't been set yet, Elmhurst residents can expect to continue getting the services they're used to, but with the option to shift to a smaller 35-gallon receptacle for refuse and the possibility of curbside pickup of organic waste for bulk ... (01/09/2018)
    • Judge Was Not Kind to Collection Agency Plaintiffs in RICO Case Decision - On Monday, a New Jersey District Court judge granted defendants’ motion to dismiss claims against them in the case of Winters, et al, v. Jones, et al,. You may recall this as the RICO case; insideARM first wrote about the lawsuit when it was filed in ... (01/09/2018)
    • Crestview scrubs gun collection project - A recent Facebook post on the agency website called on residents who “find themselves ... Police Department had erred in putting the Facebook post together, and the gun collection effort has been nixed without any weapons having been turned in. (01/06/2018)

    Government Contracts

    In 2016, the federal government spent a total of $151,768,575 on Collection Agencies. It has awarded 305 contracts to 23 companies, with an average value of $6,598,634 per company.   

    Top government vendors:

    CompanyFederal ContractsTotal Award Amount

    Segments classified within this market research report

    This industry market research report includes companies whose primary business is any of the following:
    Collection agencies, accounts, Bill collection services, Tax collection services on a contract or fee basis, Account collection services, Debt collection services, Delinquent account collection services, etc.

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