AnythingResearch - Industry Analysis and Market Research Reports
Better Data, Better Decisions

Market Size Matters: you can't plan a strategy, start a business, or make an investment without understanding key facts about the Business Support Services industry. Find the information you need to help make the right decisions.

The Report on Business Support Services contains key information used by Marketing Departments in many of the Fortune 1,000 companies and beyond. The report helps identify industry changes, trends, key players, and growth opportunities.

  Standard Report Premium Report
Current State of the Industry . .
Market Size (historical trends) . .
Market Forecast (5-year projection)   .
Products/Services Breakdown   .
Revenue per State . .
Financial Metrics . .
Salary & Compensation Statistics . .
Public Company Information . .
Key Private Companies   .
Government Vendors   .
Instant Download - Available immediately upon purchase . .
Download both PDF and Excel
Download to PDF Download to Excel
. .
- $300$400
Download now:

2016 Market Research Report on Business Support Services Industry

Current Research on the Business Support Services Industry

The business support services industry has evolved far beyond secretarial services and enables companies to maximize efficiencies and integrate technology across all support functions.

The business support services industry provides services in desktop publishing, mail, and customer management to name a few. New entrants face favorable conditions for growth if they have a focused product and target market. Outsourcing serves as the industry’s largest growth opportunity, but also poses the greatest challenge for U.S. service provides who face competition from lower-cost foreign companies.

This section provides answers to fundamental and critical questions about the industry:
  1. What is the total market size ($ millions)?
  2. What is the Business Support Services industry outlook?
  3. Has the market grown or declined?
  4. What is the market growth rate?
  5. Are long term forecasts positive or negative?
  6. What is the industry size and average company size?
  7. How many companies are in the industry?

Market Size Statistics

The total U.S. market size for the Business Support Services industry: statistics cover all companies, both public and private. In addition to total revenue, the industry research provides details on employees, companies, and average firm size in the sector. Use this market information to research and analyze growth rates and the Business Support Services industry trends and market outlook based on quantitative research and economic data.

market size 2016
Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics 2010        2011        2012        2013        2014        2015
Market Size
(Total Sales/Revenue)

Order at top of page
Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Statistics Source: AnythingResearch Analysis of US Census and government market data

Market Forecast - Business Support Services[PREMIUM]

Market forecasts show the long term industry outlook & Business Support Services future growth trends. The following five-year forecast utilizes advanced econometric techniques that project both short-term and long-term market growth outlook. The industry outlook can be used to set a strategy applicable to economic realities.

market forecast

Forecast / Industry Outlook 2016 2017 2018 2019 2020
Market Forecast ($ millions)
Source: AnythingResearch Economic Analysis

Product & Services Breakdown

Research products and services in the Business Support Services industry generating sales. Note that products are broken into categories with different levels of classification.

Product DescriptionNumber of Companies Sales ($ millions) Percent of Total Sales

Industry Total

Doc Prep Services (Inc Edit, Proofreading, Layout, Desktop Pub)

Typing Services

Doc Finishing Services (Inc Binding, Mounting, Laminating, Folding)

Copying & Reproduction Services

Stenographic Services (Include Court Reporting Services)

Telemarketing Services

Telephone Answering & Messaging Services

Mailroom Services & Mailbox Rentals

Mail Presorting Services & Address Barcoding

Fax Transmission Services

Packaging & Labeling Services

Debt Recovery & Collection Services

Individual Debt Collection

Commercial Debt Collection

Collateral Recovery & Repossession Services

Credit Rating Services

Individual Credit Rating Services

Commercial Credit Rating Services

Fundraising Org Services (Contract/Fee Basis - Client, Ind, Or Orgs)

Distance Conferencing Services

Printing Services

Resale Of Merchandise

All Other Operating Receipts

U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower market share than average.

U.S. map of Business Support Services by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of an "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

Industry AveragePercent of Sales
Total Revenue

Order at top of page
Operating Revenue
Cost of Goods Sold
Gross Profit

Operating Expenses
Pension, profit sharing plans, stock, annuity
Rent paid on business property
Charitable Contributions
Domestic production activities deduction
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit
Source: AnythingResearch Analysis of U.S. federal statistics

Financial Ratio Analysis - Business Support Services

Financial ratio information can be used to compare how a company in the industry is performing relative to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation Ratios - Business Support ServicesIndustry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Business Support Services industry is performing.
Profit Margin
Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE)
Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA)
Return on Assets (ROA) is net income relative to total assets. The market research on Business Support Services measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.

Liquidity Ratios - Business Support ServicesIndustry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio
Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test)
Calculates liquid assets relative to liabilities, excluding inventories.

Efficiency Ratios - Key Performance IndicatorsIndustry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio
If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period
Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover
A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover
Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.

Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

TitlePercent of WorkforceBottom Quartile Average (Median) SalaryUpper Quartile
Management Occupations 3%

Order at top of page
Chief Executives0%
General and Operations Managers2%
Sales and Related Occupations 23%
Other Sales and Related Workers 16%
Telemarketers 15%
Telemarketers 15%
Office and Administrative Support Occupations 60%
Financial Clerks 13%
Bill and Account Collectors 11%
Bill and Account Collectors 11%
Information and Record Clerks 31%
Customer Service Representatives 29%
Customer Service Representatives 29%
Other Office and Administrative Support Workers 8%
Source: Bureau of Labor Statistics

Companies in Business Support Services and Similar Industries[PREMIUM]

Business Support Services market research identifies top companies with the largest estimated market share. Information includes corporate earnings and public company ticker symbols where available.

CompanyAddressRevenue Estimate

Public Business Support Services Company News

Web scan for recent news about public companies. Business Support Services market research on key company news, and Business Support Services statistics.

The market size analysis identifies the overall sales data within the industry. Statistics break down facts about companies within the market.

Government Contracts Related to Business Support Services

In 2014, the federal government spent a total of $1,476,176,620 on Business Support Services. It has awarded 7,316 contracts to 1,099 companies, with an average value of $1,343,200 per company.   

Top government vendors:

CompanyFederal ContractsTotal Award Amount

Growth Opportunities / Competitive Threats

Companies in other industries may also sell similar products. Since there is an overlap in the customer base, there may be an opportunity for companies in Business Support Services to sell additional products/services offered by these adjacent industries. Alternatively, these industries may identify further products in this industry to target. Products most at risk are those with the highest profit margins and lowest barriers to entry.

The following industries are competing channels for sales of similar products/services.

Debt Recovery & Collection Services
Competing IndustrySales Relative to Business Support ServicesOpportunity/Threat
Collection Agencies Competing industry

Sales from other industries of Debt Recovery & Collection Services are less than those from Business Support Services. This may mean that other channels are a competitive risk of increasing their Debt Recovery & Collection Services sales, taking market share from this industry.
Debt Recovery & Collection Services Product Sales Report

Individual Debt Collection
Competing IndustrySales Relative to Business Support ServicesOpportunity/Threat
Collection Agencies Competing industry

Sales from other industries of Individual Debt Collection are less than those from Business Support Services. This may mean that other channels are a competitive risk of increasing their Individual Debt Collection sales, taking market share from this industry.
Individual Debt Collection Product Sales Report

Telephone Answering & Messaging Services
Telephone Answering & Messaging Services Product Sales Report

Printing Services
Printing Services Product Sales Report

Packaging & Labeling Services
Packaging & Labeling Services Product Sales Report