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2018 Market Analysis & Industry Outlook: Business Support Services

Overview: the U.S. Business Support Services Industry

This section provides answers to key questions about the industry:

  1. What is the total market size (industry revenue)?
  2. What is the industry outlook?
  3. Market Analysis: Is the market growing or declining, and how quickly?
  4. Are long-term forecasts positive or negative?
  5. What is the average company size in the industry?
  6. How many companies are in the industry?

Market Size & Industry Statistics

The total U.S. industry market size for Business Support Services: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders. In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.

Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.

market size 2018
Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics 2012        2013        2014        2015        2016        2017
Market Size
(Total Sales/Revenue)

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Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Statistics Source: U.S. Census, AnythingResearch Market Analysis

Market Forecast

Market forecasts show the long term industry outlook and future growth trends. The following five-year demand forecast projects both short-term and long-term trends.

market forecast

Forecast / Industry Outlook 2017 2018 2019 2020 2021 2022
Market Forecast ($ millions)
Projected Industry Growth Rate (%)
Source: AnythingResearch Economic Analysis

Product & Services Breakdown

Research products and services in the Business Support Services industry generating sales. Note that products are broken into categories with different levels of classification.

Product DescriptionNumber of Companies Sales ($ millions) Percent of Total Sales

Industry Total

Document Preparation Services (Include Editing, Proofreading, Layout, Desktop Publishing.)

Typing Services (Include Transcription Services.)

Document Finishing Services (Include Binding, Mounting, Laminating, Folding.)

Copying And Reproduction Services

Stenographic Services (Include Court Reporting Services.)

Telemarketing Services

Outbound Telemarketing Services

Inbound Telemarketing Services

Telephone Answering And Messaging Services, Including Contact/Call Center Services

Postal And Shipping Services And Mailbox Rentals

Mail Presorting Services And Address Barcoding

Packaging And Labeling Services

Collection Services And Debt Recovery

Consumer Debt Collection

Commercial Debt Collection

Repossession And Collateral Recovery Services

Credit Rating Services (Include Credit Investigation Services, Reporting Bureaus, And Credit Agencies.)

Individual Credit Rating Services

Commercial Credit Rating Services

Fundraising Organization Services (On A Contract Or Fee Basis For Clients, Individuals, Or Organizations)

Distance Conferencing Services

Printing Services

Printing Services - Quick

Printing Services - Digital

Other Printing Services

Resale Of Merchandise

All Other Receipts

All Other Operating Receipts

U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.

U.S. map by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

Industry AveragePercent of Sales
(Industry Benchmark)
Total Revenue

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Operating Revenue
Cost of Goods Sold
Gross Profit

Operating Expenses
Pension, profit sharing plans, stock, annuity
Rent paid on business property
Charitable Contributions
Domestic production activities deduction
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit
Source: AnythingResearch Analysis of U.S. federal statistics

Financial Ratio Analysis

Financial ratio information can be used to benchmark how a Business Support Services company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation RatiosIndustry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Business Support Services industry is performing.
Profit Margin
Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE)
Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA)
Return on Assets (ROA) is net income relative to total assets. The market research on Business Support Services measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.

Liquidity RatiosIndustry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio
Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test)
Calculates liquid assets relative to liabilities, excluding inventories.

Efficiency Ratios - Key Performance IndicatorsIndustry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio
If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period
Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover
A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover
Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.

Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

TitlePercent of WorkforceBottom Quartile Average (Median) SalaryUpper Quartile
Management Occupations 3%

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Chief Executives0%
General and Operations Managers2%
Sales and Related Occupations 23%
Other Sales and Related Workers 16%
Telemarketers 15%
Telemarketers 15%
Office and Administrative Support Occupations 60%
Financial Clerks 13%
Bill and Account Collectors 11%
Bill and Account Collectors 11%
Information and Record Clerks 31%
Customer Service Representatives 29%
Customer Service Representatives 29%
Other Office and Administrative Support Workers 8%
Source: Bureau of Labor Statistics

Business Support Services Industry Market Share [PREMIUM]

Largest companies in the industry and related industries, with private company revenue estimates.

CompanyAddressRevenue Estimate

Innovation News

  • Springboard Cdfi trademarks "NMC" - Mortgage brokerage; Mortgage lending - 03/03/2018
  • Great Healthworks trademarks "STATE OF THE HEART" - Hair care kits comprising non-medicated hair care preparations - 03/02/2018
  • Claimfox trademarks "CLEVER BY CLAIMFOX" - Software as a service (SAAS) - 03/02/2018
  • Dun & Bradstreet patents Trusted Platform And Integrated Bop Applications For Networking Bop Components - 02/08/2018
  • Arrowhead Pharmaceuticals patents Disulfide-containing Alkyne Linking Agents - 01/25/2018
  • 24/7 Customer patents Method And Apparatus For Facilitating Voice User Interface Design - 10/19/2017
  • Systematech Technical Management Services raises $9 million in funding. - 08/11/2017
  • Front Desk raises $1 million in funding. - 12/20/2016
  • Partners in Care raises $2 million in funding. - 12/15/2016

  • Top Innovators

    CompanyInnovation Score
    Dun & Bradstreet155
    24/7 Customer113
    Arrowhead Pharmaceuticals47

    Additional companies, details and innovation scoring in the full report.

    Latest Industry News

    • Health secretary nominee indicates support for Medicaid overhaul - WASHINGTON (Reuters) - Alex Azar, a former drug industry executive and lobbyist nominated to run the U.S. Department of Health and Human Services, indicated on Tuesday ... bill that failed to garner enough support last year, which would have fundamentally ... (01/10/2018)
    • Triple-i Joins AbleVets to Provide VA-NSOC CSOC with Cyber Security Support Services - Providing comprehensive information security of Veterans' sensitive personal identity and medical health records, while minimizing any interference with the business ... We support these core capabilities with full life-cycle IT services and training ... (01/09/2018)
    • Business Groups Support Labor Rule Aiding Expansion of Association Health Plans - Business groups are voicing their support for the Department of Labor's rule that aims to help Americans find coverage by expanding the use of Association Health Plans. The proposed rule essentially changes the definition of what an employer is so more ... (01/09/2018)
    • Brig. Gen. Alloh takes over as Commander of Support Services Group image - Brigadier General Stanley Alloh, Commander of the Northern Command of the Ghana Armed Forces on Thursday swapped Command with Brigadier General Francis Ofori, Commander of the Support Services Brigade Group. At a short ceremony in Accra, Brig. Gen. (01/07/2018)
    • St. Luke’s Shared Services Team support local charities - St. Luke’s Shared Services Team (Food and Nutrition Services, Central Laundry and Environmental Services) volunteered together over the holiday season, supporting several local charities and non-profits. Treasure Valley employees participated in the ... (01/05/2018)
    • CannabisNewsWire Announces Publication on Support Services for the Legal Cannabis Industry - The publication, titled, “Regulated Cannabis Industry Spawns Enterprises Providing a Diverse Array of Critical Support Services,” reviews the phenomenal growth of the legal cannabis industry and the opportunities available to several companies ... (01/05/2018)
    • Computer Support Services, Inc. Announces Name Change and Divestment of CoreIntegrator Workflow Software - Computer Support Services, Inc. announces that it has officially changed its name to CSSI Technologies, Inc. ( Simultaneously, the business announces that CoreIntegrator, its leading workflow and document management software product ... (01/02/2018)
    • Business Support Services - Dec 29 (Reuters) - Destini Bhd ::TO SELL 51.92% EQUITY INTEREST IN GREEN PLUSLINK SDN BHD TO TEROKADANA SDN BHD FOR 4.4 MILLION RGT. Dec 29 (Reuters) - Kyckr Ltd ::? DAVID CASSIDY WILL STEP DOWN AS CEO AFTER MARCH 31, 2018 . Dec 29(Reuters) - Anhui ... (12/31/2017)
    • Role of support services in making SL’s real estate sector sustainable - Support services linked to the sector As I mentioned above ... In some Asian countries, like Japan and Singapore, they take facility management as an important area in business, and the techniques of FM are increasingly used by them. (12/27/2017)

    Government Contracts

    In 2016, the federal government spent a total of $1,857,847,252 on Business Support Services. It has awarded 8,761 contracts to 2,082 companies, with an average value of $892,338 per company.   

    Top government vendors:

    CompanyFederal ContractsTotal Award Amount

    Growth Opportunities / Competitive Threats

    Companies in other industries may also sell similar products. Since there is an overlap in the customer base, there may be an opportunity for companies in Business Support Services to sell additional products/services offered by these adjacent industries. Alternatively, these industries may identify further products in this industry to target. Products most at risk are those with the highest profit margins and lowest barriers to entry.

    The following industries are competing channels for sales of similar products/services.

    Debt Recovery & Collection Services
    Competing IndustrySales Relative to Business Support ServicesOpportunity/Threat
    Collection Agencies Competing industry

    Sales from other industries of Debt Recovery & Collection Services are less than those from Business Support Services. This may mean that other channels are a competitive risk of increasing their Debt Recovery & Collection Services sales, taking market share from this industry.
    Debt Recovery & Collection Services Product Sales Report

    Individual Debt Collection
    Competing IndustrySales Relative to Business Support ServicesOpportunity/Threat
    Collection Agencies Competing industry

    Sales from other industries of Individual Debt Collection are less than those from Business Support Services. This may mean that other channels are a competitive risk of increasing their Individual Debt Collection sales, taking market share from this industry.
    Individual Debt Collection Product Sales Report

    Telephone Answering & Messaging Services
    Telephone Answering & Messaging Services Product Sales Report

    Printing Services
    Printing Services Product Sales Report

    Packaging & Labeling Services
    Packaging & Labeling Services Product Sales Report