research
AnythingResearch - Industry Analysis and Market Research Reports
Better Data, Better Decisions
AnythingResearch

2018 Market Analysis & Industry Outlook: Business Support Services


Overview: the U.S. Business Support Services Industry

The business support services industry has evolved far beyond secretarial services and enables companies to maximize efficiencies and integrate technology across all support functions.

The business support services industry provides services in desktop publishing, mail, and customer management to name a few. New entrants face favorable conditions for growth if they have a focused product and target market. Outsourcing serves as the industry’s largest growth opportunity, but also poses the greatest challenge for U.S. service provides who face competition from lower-cost foreign companies.

This report provides answers to key questions about the industry:
What is the total market size (industry revenue)?

This report shows the total market size for the Business Support Services industry, comprised of total revenues of both public and private companies over the last five years (2012-2017), current year (2018) estimates, and outlook to 2022.

What is the industry outlook?

The industry Outlook and Forecasts show how the Business Support Services industry is heading over the next five years (2018-2022). Market forecasts account for historical growth, cyclical changes, and general economic outlook.

Market Analysis: Is the market growing or declining, and how quickly?

The Market Analysis section shows the five-year growth trends for Business Support Services, year-by-year from 2012-2017.

Are long-term forecasts positive or negative?

Forecasts for 2018-2022 for the industry show the future growth and market opportunity for Business Support Services companies.

"The market for our products and services is intensely competitive and constantly attracts new competitors even as others leave the industry due to low barriers to entry to our business..."
What is the average company size in the industry?

The average number of employees and average revenue for a typical Business Support Services company is charted over time for the last five years to the present.

How many companies are in the industry?

Track how many companies compete in the Business Support Services industry, and how the number of companies has changed over the past five years.


Market Size & Industry Statistics

The total U.S. industry market size for Business Support Services: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders. In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.

Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.

Business Support Services market size 2018
Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics 2013        2014        2015        2016        2017        2018*
Market Size
(Total Sales/Revenue)


Order at top of page
Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Statistics Source: U.S. Census, AnythingResearch Market Analysis



Market Forecast

Market forecasts show the long term industry outlook and future growth trends. The following five-year demand forecast projects both short-term and long-term trends.



market forecast

Forecast / Industry Outlook 2018* 2019 2020 2021 2022
Market Forecast ($ millions)
Projected Industry Growth Rate (%)
Source: AnythingResearch Economic Analysis

Product & Services Breakdown

Research products and services in the Business Support Services industry generating sales. Note that products are broken into categories with different levels of classification.

Product DescriptionNumber of Companies Sales ($ millions) Percent of Total Sales

Industry Total

Document Preparation Services (Include Editing, Proofreading, Layout, Desktop Publishing.)

Typing Services (Include Transcription Services.)

Document Finishing Services (Include Binding, Mounting, Laminating, Folding.)

Copying And Reproduction Services

Stenographic Services (Include Court Reporting Services.)

Telemarketing Services

Outbound Telemarketing Services

Inbound Telemarketing Services

Telephone Answering And Messaging Services, Including Contact/Call Center Services

Postal And Shipping Services And Mailbox Rentals

Mail Presorting Services And Address Barcoding

Packaging And Labeling Services

Collection Services And Debt Recovery

Consumer Debt Collection

Commercial Debt Collection

Repossession And Collateral Recovery Services

Credit Rating Services (Include Credit Investigation Services, Reporting Bureaus, And Credit Agencies.)

Individual Credit Rating Services

Commercial Credit Rating Services

Fundraising Organization Services (On A Contract Or Fee Basis For Clients, Individuals, Or Organizations)

Distance Conferencing Services

Printing Services

Printing Services - Quick

Printing Services - Digital

Other Printing Services

Resale Of Merchandise

All Other Receipts

All Other Operating Receipts



U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.

U.S. map by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

Industry AveragePercent of Sales
(Industry Benchmark)
Total Revenue

Order at top of page
Operating Revenue
Cost of Goods Sold
Gross Profit

Operating Expenses
Pension, profit sharing plans, stock, annuity
Repairs
Rent paid on business property
Charitable Contributions
Depletion
Domestic production activities deduction
Advertising
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Depreciation
Amortization
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit
 
Source: AnythingResearch Analysis of U.S. federal statistics




Financial Ratio Analysis

Financial ratio information can be used to benchmark how a Business Support Services company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation RatiosIndustry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Business Support Services industry is performing.
Profit Margin
Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE)
Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA)
Return on Assets (ROA) is net income relative to total assets. The market research on Business Support Services measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.


Liquidity RatiosIndustry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio
Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test)
Calculates liquid assets relative to liabilities, excluding inventories.


Efficiency Ratios - Key Performance IndicatorsIndustry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio
If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period
Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover
A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover
Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.



Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

TitlePercent of WorkforceBottom Quartile Average (Median) SalaryUpper Quartile
Management Occupations 3%

Order at top of page
Chief Executives0%
General and Operations Managers2%
Sales and Related Occupations 23%
Other Sales and Related Workers 16%
Telemarketers 15%
Telemarketers 15%
Office and Administrative Support Occupations 60%
Financial Clerks 13%
Bill and Account Collectors 11%
Bill and Account Collectors 11%
Information and Record Clerks 31%
Customer Service Representatives 29%
Customer Service Representatives 29%
Other Office and Administrative Support Workers 8%
Source: Bureau of Labor Statistics


Business Support Services Industry Market Share [PREMIUM]

Largest companies in the industry and related industries, with private company revenue estimates.

CompanyAddressRevenue Estimate









Innovation News

  • Dun & Bradstreet patents System And Method For Global Third Party Intermediary Identification System With Anti-bribery And Anti-corruption Risk Assessment - 10/04/2018
  • Arrowhead Pharmaceuticals patents Organic Compositions To Treat Beta-catenin-related Diseases - 10/04/2018
  • Allied Buying trademarks "SOLERA" - Flatware - 09/29/2018
  • Arise Virtual Solutions trademarks "IASK" - Management of telephone call centers for others; business consulting and information services; business consultation; customer relationship management - 09/24/2018
  • Infusion Software trademarks "KEAP" - Business management consulting; business management consulting focusing on pressing business challenges faced by entrepreneurs and small business owners; business management consulting in the fields of sales and marketing and customer relationship management (CRM) software, sales and marketing systems for small businesses, business management, virtual assistant with artificial intelligence, customer lead collection and sharing, managing business contacts, appointments and schedules, producing business quotes and proposals, creating and managing spreadsheets, billing, invoicing, payment processing, sales and marketing performance analysis and reporting - 09/18/2018
  • Ingenio patents Systems And Methods To Avoid Collisions In Establishing Real-time Communication Connections - 09/13/2018
  • Infusion Software raises $8 million in funding. - 05/24/2018
  • Directly raises $17 million in funding. - 04/10/2018
  • Directly raises $2 million in funding. - 04/10/2018


  • Government Contracts

    In 2016, the federal government spent a total of $1,857,847,252 on Business Support Services. It has awarded 8,761 contracts to 2,082 companies, with an average value of $892,338 per company.   

    Top government vendors:

    CompanyFederal ContractsTotal Award Amount