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2018 Market Analysis & Industry Outlook: Business Service Centers

Overview: the U.S. Business Service Centers Industry

This section provides answers to key questions about the industry:

  1. What is the total market size (industry revenue)?
  2. What is the industry outlook?
  3. Market Analysis: Is the market growing or declining, and how quickly?
  4. Are long-term forecasts positive or negative?
  5. What is the average company size in the industry?
  6. How many companies are in the industry?

Market Size & Industry Statistics

The total U.S. industry market size for Business Service Centers: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders. In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.

Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.

market size 2018
Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics 2012        2013        2014        2015        2016        2017
Market Size
(Total Sales/Revenue)

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Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Statistics Source: U.S. Census, AnythingResearch Market Analysis

Market Forecast

Market forecasts show the long term industry outlook and future growth trends. The following five-year demand forecast projects both short-term and long-term trends.

market forecast

Forecast / Industry Outlook 2017 2018 2019 2020 2021 2022
Market Forecast ($ millions)
Projected Industry Growth Rate (%)
Source: AnythingResearch Economic Analysis

Product & Services Breakdown

Research products and services in the Business Service Centers industry generating sales. Note that products are broken into categories with different levels of classification.

Product DescriptionNumber of Companies Sales ($ millions) Percent of Total Sales

Industry Total

Document Preparation Services (Include Editing, Proofreading, Layout, Desktop Publishing.)

Document Finishing Services (Include Binding, Mounting, Laminating, Folding.)

Copying And Reproduction Services

Postal And Shipping Services And Mailbox Rentals

Packaging And Labeling Services

Printing Services

Printing Services - Quick

Printing Services - Digital

Other Printing Services

All Other Receipts

All Other Operating Receipts

U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.

U.S. map by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

Industry AveragePercent of Sales
(Industry Benchmark)
Total Revenue

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Operating Revenue
Cost of Goods Sold
Gross Profit

Operating Expenses
Pension, profit sharing plans, stock, annuity
Rent paid on business property
Charitable Contributions
Domestic production activities deduction
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit
Source: AnythingResearch Analysis of U.S. federal statistics

Financial Ratio Analysis

Financial ratio information can be used to benchmark how a Business Service Centers company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation RatiosIndustry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Business Service Centers industry is performing.
Profit Margin
Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE)
Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA)
Return on Assets (ROA) is net income relative to total assets. The market research on Business Service Centers measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.

Liquidity RatiosIndustry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio
Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test)
Calculates liquid assets relative to liabilities, excluding inventories.

Efficiency Ratios - Key Performance IndicatorsIndustry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio
If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period
Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover
A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover
Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.

Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

TitlePercent of WorkforceBottom Quartile Average (Median) SalaryUpper Quartile
Management Occupations 3%

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Chief Executives0%
General and Operations Managers2%
Sales and Related Occupations 23%
Other Sales and Related Workers 16%
Telemarketers 15%
Telemarketers 15%
Office and Administrative Support Occupations 60%
Financial Clerks 13%
Bill and Account Collectors 11%
Bill and Account Collectors 11%
Information and Record Clerks 31%
Customer Service Representatives 29%
Customer Service Representatives 29%
Other Office and Administrative Support Workers 8%
Source: Bureau of Labor Statistics

Business Service Centers Industry Market Share [PREMIUM]

Largest companies in the industry and related industries, with private company revenue estimates.

CompanyAddressRevenue Estimate

Innovation News

  • Graphic Connections Group trademarks "ACCUPIX" - direct mail advertising services - 02/09/2018
  • Legistics trademarks "RACING TO END ALZHEIMER'S" - Charitable fundraising services by means of sporting events to promote awareness of, education and research about Alzheimer's Disease - 12/18/2017
  • Linus Group trademarks "CATALYTIC CINEMA" - Marketing and advertising services - 12/01/2017

  • Top Innovators

    CompanyInnovation Score
    I. C. System
    Creative Broadcast Concepts

    Additional companies, details and innovation scoring in the full report.

    Latest Industry News

    • ‘Pregnancy centers’ draw scrutiny as lawmakers seek to elevate their status - The centers work in tandem with a separate adoption services arm, said Rose Llauget ... Llauget called Planned Parenthood a corrupt, racist organization "whose sole business is abortions." In an interview, she produced a document claiming that, due ... (01/12/2018)
    • Big UK government contractor sees shares plunge on debt woes - Carillion shares have fallen more than 25 percent as the construction and business services company that is one of the British government's biggest contractors struggles under 1.5 billion pounds ($2.1 billion) of debt. The plunge comes as the Press ... (01/12/2018)
    • Major business equipment and services co. cutting jobs at Houston call center - Ricoh USA Inc., which produces office equipment and offers related services, will cut 150 jobs in Houston. The Pennsylvania-based company, part of Tokyo-based Ricoh Company Ltd., told the Texas Workforce Commission in a letter that the affected jobs are at ... (01/12/2018)
    • 10 Reasons Why Using WFM Technology Improves Service Level - Charles Watson explains how Workforce Management (WFM) technology can boost a contact centre’s service level. Achieving service levels consistently is critical to ensuring your customers can get through to your business. The customer’s first ... (01/12/2018)
    • Business and civic leaders say they’re stepping up to try to solve the budget crisis - Where this plan falls short is that it does nothing to improve core services that our citizens and communities rely on.” State Superintendent Joy Hofmeister supports the plan. She says in a press release, "I want to commend the business and community ... (01/12/2018)
    • Three Ways Traditional Media Companies Can Compete In The Race To The Center - For example, there are direct-to-consumer over-the-top (OTT) services such as DirecTV Now ... We are all in the fan-making business, and we are confident in our position in this race to the center, no matter the competition. Still, in the end, only time ... (01/12/2018)
    • $17.7 Billion Global Data Center Switch Market 2018-2023 with Bay Miscrosystems, Cumulus, Edgecore, Centec and H3C Dominating - The factors that drive the market growth include the need for simplified data center management and automation, high demand for cloud services, and surge in the internet multimedia content and web applications. However, the presence of self-reliant ... (01/11/2018)
    • Call services center looking to hire 50-55 CNAs in Grand Junction - The call services center, which employs roughly 650 people at its Grand ... the local organizations that provide CNA training throughout the Grand Valley. Chamber Business Retention/Expansion Specialist C.J. Rhyne said these new jobs are a leg up for ... (01/11/2018)
    • Global Data Center Switch Market Analysis 2017 and Forecasts 2018-2023 - High Demand for Cloud Services Driving the Projected $17.7 Billion Market - Research and Markets - DUBLIN--(BUSINESS WIRE)--The "Data Center Switch Market by Type (Core ... the need for simplified data center management and automation, high demand for cloud services, and surge in the internet multimedia content and web applications. (01/11/2018)
    • Form 8-K REGENCY CENTERS CORP For: Jan 11 - of ABR as of 9/30/2017 Regency Centers | SUPERIOR TENANT & MERCHANDISING MIX 3–3 SERVICE 30% 7% Professional Services 5 ... with Instacart and acquisition of Plated meal-kit delivery business. Superior Merchandising Mix Regency Centers | SUPERIOR TENANT ... (01/11/2018)

    Government Contracts

    In 2016, the federal government spent a total of $28,623,275 on Business Service Centers. It has awarded 303 contracts to 80 companies, with an average value of $357,791 per company.   

    Top government vendors:

    CompanyFederal ContractsTotal Award Amount

    Growth Opportunities / Competitive Threats

    Companies in other industries may also sell similar products. Since there is an overlap in the customer base, there may be an opportunity for companies in Business Service Centers to sell additional products/services offered by these adjacent industries. Alternatively, these industries may identify further products in this industry to target. Products most at risk are those with the highest profit margins and lowest barriers to entry.

    The following industries are competing channels for sales of similar products/services.

    Printing Services
    Competing IndustrySales Relative to Business Service CentersOpportunity/Threat
    Newspaper Publishers
    Graphic Design Services
    Magazine & Periodical Publishers Competing industry
    Document Preparation Services Competing industry
    Book Publishers Competing industry

    Sales from other industries of Printing Services are less than those from Business Service Centers. This may mean that other channels are a competitive risk of increasing their Printing Services sales, taking market share from this industry.
    Printing Services Product Sales Report

    Packaging & Labeling Services
    Competing IndustrySales Relative to Business Service CentersOpportunity/Threat
    Packaging & Labeling Services
    Private Mail Centers Competing industry
    Document Preparation Services Competing industry

    Sales from other industries of Packaging & Labeling Services are less than those from Business Service Centers. This may mean that other channels are a competitive risk of increasing their Packaging & Labeling Services sales, taking market share from this industry.
    Packaging & Labeling Services Product Sales Report