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2018 Market Analysis & Industry Outlook: Administrative & Support Services

Overview: the U.S. Administrative & Support Services Industry

This section provides answers to key questions about the industry:

  1. What is the total market size (industry revenue)?
  2. What is the industry outlook?
  3. Market Analysis: Is the market growing or declining, and how quickly?
  4. Are long-term forecasts positive or negative?
  5. What is the average company size in the industry?
  6. How many companies are in the industry?

Market Size & Industry Statistics

The total U.S. industry market size for Administrative & Support Services: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders. In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.

Investors, banks, and business executives use growth rates and industry trends to understand the market outlook and opportunity.

market size 2018
Charts and graphs can be copied to Microsoft Word and Powerpoint presentations.

Statistics 2012        2013        2014        2015        2016        2017
Market Size
(Total Sales/Revenue)

Order at top of page
Total Firms
Total Employees
Average Revenue Per Firm
Average Employees Per Firm
Statistics Source: U.S. Census, AnythingResearch Market Analysis

Market Forecast

Market forecasts show the long term industry outlook and future growth trends. The following five-year demand forecast projects both short-term and long-term trends.

market forecast

Forecast / Industry Outlook 2017 2018 2019 2020 2021 2022
Market Forecast ($ millions)
Projected Industry Growth Rate (%)
Source: AnythingResearch Economic Analysis

Product & Services Breakdown

Research products and services in the Administrative & Support Services industry generating sales. Note that products are broken into categories with different levels of classification.

Product DescriptionNumber of Companies Sales ($ millions) Percent of Total Sales

Industry Total

Medical Case Management Services

Permanent (Direct Employee) Placement Services

Independent Contractor Placement Services

Executive Search Services

Temporary Staffing Services

Temporary Staffing-To-Permanent Placement Services

Management And Coordination Of Temporary Help (Program Management At Client's Location)

Payrolling Services (Long Term Staffing)

Employee Leasing Services

Human Resource Consulting Services

Document Preparation Services (Include Editing, Proofreading, Layout, Desktop Publishing.)

Typing Services (Include Transcription Services.)

Document Finishing Services (Include Binding, Mounting, Laminating, Folding.)

Copying And Reproduction Services

Stenographic Services (Include Court Reporting Services.)

Telemarketing Services

Telephone Answering And Messaging Services, Including Contact/Call Center Services

Postal And Shipping Services And Mailbox Rentals

Mail Presorting Services And Address Barcoding

Packaging And Labeling Services

Collection Services And Debt Recovery

Repossession And Collateral Recovery Services

Credit Rating Services (Include Credit Investigation Services, Reporting Bureaus, And Credit Agencies.)

Fundraising Organization Services (On A Contract Or Fee Basis For Clients, Individuals, Or Organizations)

Distance Conferencing Services

Investigation Services, Including Personal Background Checks

Trip Planning Services

Arranging, Assembling, And Marketing Pre-Packaged Tours

Assembling, Organizing, And Reserving Customized Group Tour Packages

Convention Planning And Assistance Services

Visitor Information And Sightseeing Tour Services

Convention Support Services

Automobile Club Services

Condominium Time-Share Exchange Services

Other Travel Related Services

Commissions And Fees For Reservation And Travel Services

Security Guard And Patrol Services

Bodyguard Services

Armored Car Services

Building Security System Services (With Monitoring)

Building Security System And Lock Installation, Including Repair Services (Without Monitoring)

Key Duplication Services

Security Consulting Services

Security Training Services

Cash Handling And Management Services For Business

Pest Extermination And Control Services

Residential Interior Cleaning Services

Commercial Cleaning Services

Exterior Window Cleaning Services

Building Exterior Cleaning Services

Damage Restoration Cleaning Services

Hard Surface Floor Care Services

Carpet, Rug, And Upholstery Cleaning Services

Other Cleaning Services For Buildings And Dwellings

Residential Landscaping Services

Commercial Landscaping Services

Landscape Architectural And Design Services

Landscape Construction Services

Office Administrative Services

Facilities Support Services

Construction Management Services

Correctional Facilities Operation

Property Management Services (I.E., Real Estate)

Project Management Services

Scientific/Technical Consulting

Non-Hazardous Waste And Recyclable Material Subcontracted Collection Services

Printing Services

Convention And Trade Show Organization Services

Bookkeeping And Compilation Services

Payroll Accounting Services

It Infrastructure And Network Management Services

Public Relations Services

Strategic Management Consulting And Implementation Services

Financial Management Consulting And Implementation Services

Marketing Management Consulting And Implementation Services

Human Resources Management Consulting And Implementation Services

Operations And Supply Chain Management Consulting And Implementation Services

Other Management Services

Resale Of Merchandise

All Other Receipts

U.S. Geographic Distribution: Revenue Statistics by State

Market Size by State ($ millions) indicates how the industry's competition is distributed throughout the country. State-level information can identify areas with higher and lower industry market share than average.

U.S. map by state

Income Statement (Average Financial Metrics)

Financial metrics provide a snapshot view of a benchmark "average" company. Key business metrics show revenue and operating costs. The data collected covers both public and private companies.

Industry AveragePercent of Sales
(Industry Benchmark)
Total Revenue

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Operating Revenue
Cost of Goods Sold
Gross Profit

Operating Expenses
Pension, profit sharing plans, stock, annuity
Rent paid on business property
Charitable Contributions
Domestic production activities deduction
Compensation of officers
Salaries and wages
Employee benefit programs
Taxes and Licenses
Bad Debts
Other Operating Expenses
Total Operating Expenses
Operating Income
Non-Operating Income
EBIT (Earnings Before Interest and Taxes)
Interest Expense
Earnings Before Taxes
Income Tax
Net Profit
Source: AnythingResearch Analysis of U.S. federal statistics

Financial Ratio Analysis

Financial ratio information can be used to benchmark how a Administrative & Support Services company compares to its peers. Accounting statistics are calculated from the industry-average for income statements and balance sheets.

Profitability & Valuation RatiosIndustry Average
Company valuation can be measured based on the firm's own performance, as well as in comparison against its industry competitors. These metrics show how the average company in the Administrative & Support Services industry is performing.
Profit Margin
Gross Profit Margin, Operating Profit Margin, and Net Profit Margin. Show company earnings relative to revenues.
Return on Equity (ROE)
Return on Equity (ROE) is net income as a percentage of shareholders' equity. Shareholders' Equity is defined as the company's total assets minus total liabilities. ROE shows how much profits a company generates with the money shareholders invested (or with retained earnings).
Return on Assets (ROA)
Return on Assets (ROA) is net income relative to total assets. The market research on Administrative & Support Services measures how efficiently the company leverages its assets to generate profit. ROA is calculated as Net Income divided by Total Assets.

Liquidity RatiosIndustry Average
Bankers and suppliers use liquidity to determine creditworthiness and identify potential threats to a company's financial viability.
Current Ratio
Measures a firm's ability to pay its debts over the next 12 months.
Quick Ratio (Acid Test)
Calculates liquid assets relative to liabilities, excluding inventories.

Efficiency Ratios - Key Performance IndicatorsIndustry Average
Measure how quickly products and services sell, and effectively collections policies are implemented.
Receivables Turnover Ratio
If this number is low in your business when compared to the industry average in the research report, it may mean your payment terms are too lenient or that you are not doing a good enough job on collections.
Average Collection Period
Based on the Receivables Turnover, this estimates the collection period in days. Calculated as 365 divided by the Receivables Turnover
Inventory Turnover
A low turnover rate may point to overstocking, obsolescence, or deficiencies in the product line or marketing effort.
Fixed-Asset Turnover
Generally, higher is better, since it indicates the business has less money tied up in fixed assets for each dollar of sales revenue.

Compensation & Salary Surveys for Employees

Compensation statistics provides an accurate assessment of industry-specific jobs and national salary averages. This information can be used to identify which positions are most common, and high, low, and average annual wages.

TitlePercent of WorkforceBottom Quartile Average (Median) SalaryUpper Quartile
Management Occupations 3%

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Top Executives 6%
Chief Executives0%
General and Operations Managers 6%
General and Operations Managers2%
Business and Financial Operations Occupations 15%
Business Operations Specialists 10%
Financial Specialists 5%
Computer and Mathematical Occupations 6%
Computer Occupations 6%
Protective Service Occupations 9%
Law Enforcement Workers 17%
Bailiffs, Correctional Officers, and Jailers 17%
Correctional Officers and Jailers 17%
Other Protective Service Workers 8%
Security Guards and Gaming Surveillance Officers 8%
Security Guards 8%
Building and Grounds Cleaning and Maintenance Occupations 22%
Supervisors of Building and Grounds Cleaning and Maintenance Workers 6%
First-Line Supervisors of Building and Grounds Cleaning and Maintenance Workers 6%
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers 8%
Building Cleaning and Pest Control Workers 14%
Building Cleaning Workers 13%
Janitors and Cleaners, Except Maids and Housekeeping Cleaners 11%
Maids and Housekeeping Cleaners 6%
Pest Control Workers 61%
Pest Control Workers 61%
Grounds Maintenance Workers 7%
Grounds Maintenance Workers 7%
Landscaping and Groundskeeping Workers 6%
Sales and Related Occupations 6%
Sales Representatives, Services 36%
Travel Agents 31%
Travel Agents 31%
Miscellaneous Sales Representatives, Services 7%
Sales Representatives, Services, All Other 7%
Other Sales and Related Workers 16%
Telemarketers 15%
Telemarketers 15%
Office and Administrative Support Occupations 22%
Financial Clerks 12%
Bill and Account Collectors 11%
Bill and Account Collectors 11%
Bookkeeping, Accounting, and Auditing Clerks 6%
Bookkeeping, Accounting, and Auditing Clerks 6%
Information and Record Clerks 7%
Customer Service Representatives 6%
Customer Service Representatives 6%
Reservation and Transportation Ticket Agents and Travel Clerks 10%
Reservation and Transportation Ticket Agents and Travel Clerks 10%
Material Recording, Scheduling, Dispatching, and Distributing Workers 6%
Dispatchers 6%
Stock Clerks and Order Fillers 5%
Stock Clerks and Order Fillers 5%
Secretaries and Administrative Assistants 8%
Secretaries and Administrative Assistants 8%
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 5%
Other Office and Administrative Support Workers 5%
Office Clerks, General 8%
Office Clerks, General 8%
Installation, Maintenance, and Repair Occupations 12%
Electrical and Electronic Equipment Mechanics, Installers, and Repairers 30%
Miscellaneous Electrical and Electronic Equipment Mechanics, Installers, and Repairers 30%
Security and Fire Alarm Systems Installers 29%
Other Installation, Maintenance, and Repair Occupations 8%
Maintenance and Repair Workers, General 7%
Maintenance and Repair Workers, General 7%
Miscellaneous Installation, Maintenance, and Repair Workers 10%
Locksmiths and Safe Repairers 10%
Production Occupations 10%
Assemblers and Fabricators 9%
Miscellaneous Assemblers and Fabricators 8%
Team Assemblers 6%
Other Production Occupations 9%
Miscellaneous Production Workers 6%
Transportation and Material Moving Occupations 11%
Material Moving Workers 9%
Laborers and Material Movers, Hand 8%
Laborers and Freight, Stock, and Material Movers, Hand 6%
Source: Bureau of Labor Statistics

Administrative & Support Services Industry Market Share [PREMIUM]

Largest companies in the industry and related industries, with private company revenue estimates.

CompanyAddressRevenue Estimate

Innovation News

  • Springboard Cdfi trademarks "NMC" - Mortgage brokerage; Mortgage lending - 03/03/2018
  • Yellowstone Landscape-Southeast trademarks "EXCELLENCE IN COMMERCIAL LANDSCAPING" - Construction and installation of landscape structures and fixtures - 03/03/2018
  • Lola Travel trademarks "THE FUTURE OF BUSINESS TRAVEL." - Travel search and booking services, via the web, mobile applications, mobile technologies, and phone-based travel agents, for business and leisure travel for flights, rental cars, cruises, vacation packages, and other travel activities - 03/03/2018
  • International Cruise & Excursions patents Systems And Methods For Promoting Customer Engagement In Travel Related Programs - 02/22/2018
  • Hisense Usa patents Laser Light Source, Method For Controlling Dual Color Wheels Of Light Source, And Laser Projection Device - 02/22/2018
  • Tyfone raises $9 million in funding. - 02/15/2018
  • Dun & Bradstreet patents Trusted Platform And Integrated Bop Applications For Networking Bop Components - 02/08/2018
  • Hydro-Klean raises $3 million in funding. - 01/10/2018
  • Vector Capital Ii/Iii Extension raises $1,200 million in funding. - 12/29/2017

  • Top Innovators

    CompanyInnovation Score
    Hisense Usa162
    24/7 Customer113
    Emerald Expositions Events

    Additional companies, details and innovation scoring in the full report.

    Latest Industry News

    • Sunriver Police Chief placed on paid administrative leave - The Sunriver Service District Managing Board placed Police Chief Marc Mills on paid administrative leave but won’t say ... most recently as the support services division commander, according to Bend Police Chief Jim Porter. Darling has served as a ... (12/05/2017)
    • On Administrative Spending, Which Colleges Get the Most Bang for the Buck? - Administrative costs, on the other hand, include only endeavors that support the day-to-day operations of the college, and not things like student activities, career services, or financial-aid staff, which are reported to the government as "student support ... (07/25/2017)
    • Report: Charter administration costs double those of other public schools - Charter-school administrative expenditures are nearly double those of conventional public schools, and their highest-ranking officials are paid far more. They spend less on instruction than school districts, but more on support services and facilities. (08/19/2016)
    • Aetna fights Nebraska officials over Medicaid plan picks - It earned the state's initial recommendation in February, but the Department of Administrative Services, which helps oversee state ... that the process was fair and hopeful that the facts support a quick dismissal of this lawsuit so that our resources ... (06/15/2016)
    • John Kitzhaber controversy: Cylvia Hayes directed state officials on policy she was being paid to promote, emails show - director of the Department of Administrative Services, at a time when Hayes was also being paid by Demos. Hayes tells Jordan, one of the state's highest officials, she expects to "build stakeholder participation and support within and beyond state ... (02/06/2015)
    • Administrative and support services industry fact sheet - This fact sheet provides an overview of the legal, operational and business issues relevant to the administrative and support services industry, which includes: As well as the information in this factsheet, you should see our Business topics for additional ... (06/27/2014)
    • U.S. Department of State (DOS) award of administrative and information technology support services contract - BETHESDA, Maryland (March 20, 2013) - Business Integra (BI) has been awarded the U.S. Department of State (DOS), Bureau of Diplomatic Security (DS) Administrative and Information Technology (Admin/IT) Support Services contract. The period of performance of ... (04/15/2013)
    • Small Business Size Standards: Administrative and Support, Waste Management and Remediation Services - Administrative and Support, Waste Management and Remediation Services. As part of its ongoing comprehensive review of all size standards, SBA has evaluated all receipts based standards in NAICS Sector 56 to determine whether the existing size standards ... (10/13/2011)
    • Capitaland : CMA: Administrative Support Services Agreement with an Interested Person - ANNOUNCEMENTADMINISTRATIVE SUPPORT SERVICES AGREEMENT WITH AN INTERESTED PERSON1. INTRODUCTIONCMA wishes to announce that it has on 8 August 2011 entered into the Agreement with CCL, in relation to the provision by CCL of the Administrative Services to CMA ... (08/08/2011)
    • Potomac Management Group, Inc. Awarded Department of Homeland Security Administrative/Technical Support Services Contract - PMG to Provide Support at the U.S. Coast Guard Research & Development Center Potomac Management Group, Inc. (PMG) a leading provider of technical and management support services to the Federal Government announced today that the Department of Homeland ... (03/15/2004)

    Government Contracts

    In 2016, the federal government spent a total of $33,536,105,686 on Administrative & Support Services. It has awarded 118,143 contracts to 13,406 companies, with an average value of $2,501,574 per company.   

    Top government vendors:

    CompanyFederal ContractsTotal Award Amount

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